Has anyone had any experience with Gigabyte's RMA department?

[vaconcamp]

A few days ago I found out that DIMM slot #1 has been malfunctioning for a few months. I thought it was a RAM problem so I RMA'd my Kingston HyperX RAM, but it turns out that it was the slot causing issues this whole time. The motherboard I have is a Gigabyte G1.Sniper B5. Anyways, 2 days ago I filed an RMA request explaining my problems and asking if they support cross-shipments since I am trying to avoid any downtime on my PC since I need it for work and it is the only computer I have ATM. They received my request and sent me an automated email saying they will respond within 2 business days. Once my request gets approved, what comes after that? The request ticket's description states that the motherboard will be sent in for repair, not that they will send me a new one or anything. What bothers me (apart from the fact that I don't think it's fixable) is how long this process would take. I absolutely need to have the replacement in before July 31st, no exception. If it gets to July 28th I am going to have to just order a new motherboard from Amazon. How long should I expect to wait, and are they one of those companies that just sends back your broken parts saying that they "couldn't find any problems with it" (like SAPPHIRE) or sends back malfunctioning parts?

 

[geofelt]

I had to rma a similar motherboard for bent cpu pins(not covered).
The process takes about 45 days.
I would not count on getting it back by the end of the month.
I don't think they do cross shipments.
I think you will have to buy a replacement and sell the returned one on ebay.
Or... just live without slot #1; if you will never use it.

 

[vaconcamp]

I had to rma a similar motherboard for bent cpu pins(not covered).
The process takes about 45 days.
I would not count on getting it back by the end of the month.
I don't think they do cross shipments.
I think you will have to buy a replacement and sell the returned one on ebay.
Or... just live without slot #1; if you will never use it.

aww.... that sucks to hear. The reason I don't want to use slots 2 and 4 is because I'll have to reconfigure my CPU cooler position, since it's blocking the last slot.

 

[hhkk]

Their RMA is the worst. I'd avoid Gigabyte Gigabyte products AT ALL COSTS! If it breaks after 30 days, you'll still need to pay to get it fixed/replaced. Doesn't matter how long the warranty period is. I had a motherboard that failed on me. After a few emails and an hour-long call to their customer center with their operations manager, Gary Tam, warranty manager, Maggie Lin, and service manager, Chuck Liu, they basically told me that they're not responsible for the defective product. If I don't want to pay the extra fee, they're not going to fix it. They also said that since they're a manufacturer, not a retailer, and it doesn't matter if the customer's not happy with their service and product.