Has Newegg Given You A Full Refund On A RMA?

[zooyorksk8er97]

Im returning my faulty motherboard for a refund... I paid $79.99 for it but they are only giving me $58.96 back...

 

[unksol]

Open box returns are charged up to a 25% restocking fee.

DOA products returned do not have a restocking fee. If it wasn't DOA you should have dealt with the manufacturer

Read the return policy
www.newegg.com/HelpInfo/ReturnPolicy.aspx

Talk to newegg if you have an issue with the refund. Maybe you screwed up the RMA form, maybe they made a mistake, maybe it wasn't faulty. No one can help you but newegg support and this isn't newegg

 

[rhapdog]

Need more info than you're giving us here. I've always gotten full refunds, but then I'm always careful about procedures and how I handle the products.

I've gotten full refunds on 2 different graphics cards, RAM, and several other components at different times over the last 3 years, most recently 2 weeks ago. Refunds were processed in a reasonable amount of time.

I was able to prove the products faulty and include documentation to that effect from the manufacturer each time. Each time I contacted manufacturer tech support to confirm it was a faulty item, then included the correspondence to NewEgg to expedite the issue.

NewEgg will take the motherboard you returned, and examine it, test it. If they determined that the motherboard was not faulty, or were not able to find the fault with the motherboard, then you may have been subject to a restocking fee. If they sent you a return shipping label, and were unable to find the fault on the motherboard, then they would have also deducted the amount of shipping from your refund as well.

If you have something from the manufacturer to show NewEgg that it is faulty, then they won't have to go through the trouble to test it, because the manufacturer is already expecting that serial number to be returned to them.

If they found burn marks on the board, then they may have determined it was damaged by you, in which case you probably wouldn't have gotten a refund at all, so that's likely not the case here.

 

[Kevfactor]

just seen this when posting my thread lol

I hope you used paypal or something you can charge back on. A year ago i ordered a 300$ from em(sound was suppose to be really good) and well the sound didnt work. i sent it back and they accused me of maliciously breaking the device when i really think their techs for shipping fucked it up. ended up cursing out a few operators and did palpal charge back. showing the reviews of people having the same problem as me, pay-pal decided to rule in my favor and i had to mail back the motherboard twice. this company honestly sucks. they are good for things like harddrives or memory cards but i would advise stearing clear from em for most sensitive pc parts.

one thing i did learn from the exp, never order more than one part in an order. i had to mail back my cpu and ram too hehe.

my new pc build i got to say works great, been up and running for a year thank to amazon.com!

 

[rhapdog]

I've ordered more parts from NewEgg during the last two years than I can keep track of. On average, 3 to 4 orders per month. I rarely run into problems, and when I do, NewEgg is very good about fixing the issues quickly and courteously. Of course, it will always help you to receive courteous service if you are courteous when you call, and you start nice instead of cursing at the operators.

I even had a situation where a shipment was 1 day late. According to FedEx, which was the shipper, it was a day late due to a hurricane in the path of the shipment, and the shipment was stuck at a location unable to move until the hurricane passed. NewEgg still refunded the shipping charges, even though they didn't have to legally. I only called to inquire about the package, and never asked for nor demanded a shipping refund, yet they offered to refund it and did so right away.

They are my first go to place at this point, due largely because of the customer service I receive from them compared to other retailers. Amazon is pretty good, but I get faster response with NewEgg every time, and ususally better deals as well.

 

[NeweggSupport]

Im returning my faulty motherboard for a refund... I paid $79.99 for it but they are only giving me $58.96 back...

Hello zooyorksk8er97,

If the motherboard was defective there should not be a restocking fee. We'll be happy to look into this for you, would you send your RMA details to wecare@newegg.com and please reference this post on Tom's Hardware. Thank you and we look forward to hearing from you.

Newegg Support