Question Hauppauge/ Colossus

Pez

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Jul 26, 2008
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Hi all.

For those of you that might be familiar, I have a TV tuner card from the Hauppauge company called the Colossus. It's an internal PCI slot card. I used to connect the cables from my satellite receiver box to it and then was able to watch (and record to my hard drive) TV on my computer's monitor.

I can't recall exactly, but I think I've had this Colossus card for close to ten years.

Anyway, I've moved away (cut the cord) from satellite TV and am using an over-the-air antenna, and I now have a product for our main television called Tablo. Table is a receiver and a DVR, and it can work in conjunction with a Roku device. And, it has an app you can use on your computer, so, I can watch TV on my PC's monitor without having to have the antenna connected to it.

So, I have no use now for the Colossus tuner card.

Before attempting to remove & uninstall the Colossus card and its related software (WinTV), I contacted Hauppauge Tech Support and asked them if the following was the proper procedure for removing their hardware & software, the best, proper, and "cleanest" way possible:

  • In Device Manager under Sound, Video, and Game Controllers, expand it and right-click on Colossus Capture Device; from the pop-up Menu, choose/ click on Uninstall Device.
  • Then follow the same procedure in Device Manager to Uninstall Colossus Encoder Device
  • Then, in Control Panel/ Programs and Features, Uninstall the program of Hauppauge WinTV 8
  • Then shut down my computer system/ power off, open computer tower unit, and physically remove the Colossus card from its PCI slot.
The Hauppauge company is not always swift in their responses, but when they finally got back to me, they said Yes, that was the proper procedure.

After the final step of physically removing the card from my system, I noticed that in the Task Manager on the Startup tab, there was still a listing for it: "WinTVTray".

And also, if I navigated to C:\Program Files (x86)\WinTV, there was still plenty of files left inside this folder, totaling 177MB in size on my hard drive.

I've been writing back & forth with Tech Support (and like I mentioned, they are not exactly swift in their responses; my initial contact with them was on 10/31/19, and tomorrow is 11/18/19....getting close to 3 weeks).

In one of their replies, they said it sounds like it wasn't uninstalled properly, and could I check to see if it was still listed in Control Panel/ Programs & Features. Well, THAT'S where I uninstalled the program from, and when I did so, the listing for it was removed from the list in Programs & Features.

In the meantime while still waiting on their next reply, I looked something up: On their site is a software program download called "hcwclear"; running this program will supposedly remove All WinTV Drivers and Applications (Total Removal). After running it, a System Reboot is required to complete the procedure.

After the reboot, I got a surprise....but not a good one: an error message of sorts pops up on my desktop every time I either do a cold start, or, reboot my computer; here it is:


Even though it says Microsoft .NET Framework at the top, you'll notice inside in the Details the mentioning of "TVServices" and "WinTVTray"; these are related to the Hauppauge software program.

I've tried clicking on both the "Continue" and "Quit" buttons that you see above. Yes, clicking on either one of these buttons has the error box/ template go away, but, whenever I next boot or reboot my computer, that message always comes back. My Windows 10 OS works just fine after this, it's just that it's annoying seeing this error after every system boot.

In case you were going to ask, here's what I tried next while still waiting on Hauppauge Tech Support's next reply: I went into Control Panel/ Programs & Features, Turn Windows Features On or Off, and in here made sure .NET Framework 3.5 and 4.8 were selected and ALL features enabled. But still, on boots & reboots, I still get that pop-up error box/ template.

Plus, as I mentioned above, I'm also still getting that listing for "WinTVTray" on the Startup tab in Task Manager.

Sometimes, replies from some company's tech support staff can be a bit underwhelming; who knows, perhaps at first you're dealing with someone who is assigned the equivalent of "Level 1" tech support. Maybe I'll get bumped to Level 2.

In the meantime, I thought I'd try here. Many times in the past I receive better tech tips & suggestions from these message forums ;):D

So, if any of you think you might know what's going on or what I can do to get rid of the listing in Task Manager/ Startup tab, AND, this pop-up error message on system boots.....I'd be grateful.

Thanks,
Pez
 

Pez

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Jul 26, 2008
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Hi Wolfshadw; thanks for the reply.

Yes, in Task Manager, I do have the option of right-clicking on the WinTVTray entry and selecting Disable. But, technically, that entry should not even be in there after the uninstall of the [Hauppauge WinTV] software program.

I have had plenty of programs through the years that put in an entry in the Startup tab of Task Manager. But, when the program is uninstalled, it also removes the entry from Task Manager/ Startup tab. That's why I'm hoping that when Hauppauge Tech Support eventually gets around to replying to my most recent communication with them, that they'll have a solution to remove all traces of their product from my system. I'd even be willing to do a Registry Edit if it came to that.

But that's poorly designed software for leaving that stuff behind (at least the Uninstall part of the software program).

But I don't know if I want to go to the extent of performing a clean install of Windows 10 on my system. It's a bit time-consuming......all that backing up of files & folders I want to keep....the clean re-install of the Windows 10 OS......then getting all the latest updates.....reinstalling all my programs......

And as I mentioned in my original post, that error that pops up on-screen at boot, it doesn't affect the operation or performance of my computer; either clicking Continue or Quit on that error message lets me proceed.
Pez
 

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