I was browsing for new toys while I was waiting to come home from the end of my deployment in Afghanistan... (mm deployment money.... new gear..... 🙂 ) I took a risk on Aeoncraft, after catching their ad in the available pcgamer issue. I couldn't ignore the specs on their machines and the going price on what I was looking for (I ended up with the 9060 Special) I had it waiting for me when I got home... after ordering it online, and with some difficulty dealing with the customer service. When I recieved it, it was initially a badass machine... ran anything I threw at it no sweat... UNTIL..... some major hardware issue came up, out of nowhere,... from what I ciould tell, the motherboard **** the bed... but I sent it back, (they e-mailed a prepaid FedEx label) and I got it back in 2 weeks (killed me) and I've had no problems since that time. (about 3 months now) so we'll see..... The funny thing is, when I called them about the problem, (the 800 number on the web site) they were confused when I had given them my customer ID, asking me if I was SURE it had come from AeonCraft.... then I told them the case was labeled with an IBUYPOWER tag, and mass confusion set in... they hadn't a clue, and it took nearly an hour to sort it out... (and I still don't know OFFICIALLY where THEY think this came from....)
So all in all, Customer Service from the company seems to be all but nonexistant, but the machine itself is excellent (unless it breaks again,... in which case I'll just blow it up...)
I hope this rambling nonsensical post helps anyone out there.....