Question Having black screening issues.

[Ravenousplays1]

I've been having random black screening during gaming sessions, it primarily happens when im playing a semi demanding game, but even happens after a while of playing a non demanding game. What happens is my screen goes black, and my gpu fans immediately start going crazy. Temperature isn't an issue, my temps dont go over 60C, and i've remounted it a few times. I've also remounted it and left the case on it's side, so sag causing it to lose connection to the pcei slot is out of the question. I've also done a HARD delete of my drivers using DDU, and freshly installed them, and that didn't fix my issue. I'm pretty lost at this point
My specs are a ryzen 9 3900x, 32GB of ram, 2070 super(zotac mini) x570-e asus rog strix MB, and a 750W Gold+ PSU.
Nothing is over heating, my cpu idles at 35~ and sits at 45~ during light gaming, 55~ during moderate gaming, and 60-65 during intense gaming. even a stress test using ryzen master doesn't push it over 75.

 

[Lutfij]

Welcome to the forums, newcomer!

and a 750W Gold+ PSU.
750W is the advertised wattage of the unit, while gold+ is the advertised 80+ efficiency rating of the PSU. What is the make and model of the PUS? How old is the PSU in your build?

BIOS version for your motherboard?

You should drop your discrete GPU onto a know working system to see if the issue is reciprocated on said donor build.

How are you cooling the processor?

 

[Ravenousplays1]

so none of those questions are going to help my issue. the processor is out of the equation i know for a fact that isn't the issue, i don't have a "donor build" just lying around as im a normal person with just the one build, and I can't tell what psu it is as it's in the psu shroud and im not taking it out to figure it out. bios also has nothing to do with this issue.

 

[DSzymborski]

If you knew what was going to help your issue and what would not, then you already would have fixed your issue.

Knowing the *exact* PSU is an important question and without that key information, there's not much else to say.

 

[Ravenousplays1]

If you knew what was going to help your issue and what would not, then you already would have fixed your issue.

Knowing the *exact* PSU is an important question and without that key information, there's not much else to say.

I know certain things won't because of certain things I've already tried to do to fix it. If it were a psu problem wouldn't it be causing issues outside of just gaming?

 

[DSzymborski]

I know certain things won't because of certain things I've already tried to do to fix it. If it were a psu problem wouldn't it be causing issues outside of just gaming?

No, it's not binary. Crashing at load -- and gaming is a high load function -- is *most* often a PSU issue, especially when temperatures are not an issue.

 

[Ravenousplays1]

No, it's not binary. Crashing at load -- and gaming is a high load function -- is *most* often a PSU issue, especially when temperatures are not an issue.

Seems it's a 750W MWE Gold Full Modular, Model Number MPY-7501-AFAAG. Found out what it was by just googling the model number which i could see just by looking in the side panel in the back.

 

[DSzymborski]

Seems it's a 750W MWE Gold Full Modular, Model Number MPY-7501-AFAAG. Found out what it was by just googling the model number which i could see just by looking in the side panel in the back.

OK, that's a fairly decent one. Sorry, had to check that; there are some pretty lousy Gold-rated units out there and quite a lot of fakes. I once had someone swear to me that their 600W "Gold" 80 Plus PSU could not be a problem for about a week until they finally noted it was an nJoy, a brand that slaps their own 80 Plus badge on their fake-rated PSUs, and the issue was resolved by replacing the PSU.

The PSU isn't an obvious culprit here, the problem is that you've already tested some of the most likely things. It could still be a PSU that's failing however, and I think that you're probably at the stage at which you need to swap out PSU or GPU. Do you have a basic, cheap GPU around for troubleshooting? It sounds like that'll be less of an issue for you than changing out the PSU.

 

[Ravenousplays1]

OK, that's a fairly decent one. Sorry, had to check that; there are some pretty lousy Gold-rated units out there and quite a lot of fakes. I once had someone swear to me that their 600W "Gold" 80 Plus PSU could not be a problem for about a week until they finally noted it was an nJoy, a brand that slaps their own 80 Plus badge on their fake-rated PSUs, and the issue was resolved by replacing the PSU.

The PSU isn't an obvious culprit here, the problem is that you've already tested some of the most likely things. It could still be a PSU that's failing however, and I think that you're probably at the stage at which you need to swap out PSU or GPU. Do you have a basic, cheap GPU around for troubleshooting? It sounds like that'll be less of an issue for you than changing out the PSU.

no unfortunately i don't. i was planning on upgrading to a 4070 ti soon, since a 750W is still rated fine for that, and my MB being a x570 wouldn't have any issues with it either. Also slight change, before when launching overwatch i could at least sit at the menu with no crash, it would only crash when i went into a practice range. now I crash immediately after the load screen into the main menu. Whatever it is, it's getting worse. Temps are still all within a normal range. I've been trying the past 20 minutes to maybe undervolt it a bit, to see if that would take a little pressure off the psu and the gpu, but no real change. Tried a 925, 950 and 975mv all at 1950mhz, 1900, then down to 1755. None of those seemed to work, all with about a 200~ memory boost. all using MSI afterburner. The first time i used DDU to reinstall drivers, it actually worked temporarily, for maybe 3 rainbow six siege games. once we got into the 4th, it went back to black screening.

 

[Ravenousplays1]

OK, that's a fairly decent one. Sorry, had to check that; there are some pretty lousy Gold-rated units out there and quite a lot of fakes. I once had someone swear to me that their 600W "Gold" 80 Plus PSU could not be a problem for about a week until they finally noted it was an nJoy, a brand that slaps their own 80 Plus badge on their fake-rated PSUs, and the issue was resolved by replacing the PSU.

The PSU isn't an obvious culprit here, the problem is that you've already tested some of the most likely things. It could still be a PSU that's failing however, and I think that you're probably at the stage at which you need to swap out PSU or GPU. Do you have a basic, cheap GPU around for troubleshooting? It sounds like that'll be less of an issue for you than changing out the PSU.

I have had this setup for about 4 years now, and i haven't once checked the cables plugged into the psu, so maybe I could try unplugging them and plugging them back in? Just about a year ago i moved from tx, to IL, and i shipped my pc during that. I was stupid and marked the box fragile, and put nothing in the box, because I assumed with it marked fragile THEY would do the packing so it was safe. They didn't. When the box arrived, the glass panel(tempered) was completely shattered and all inside of my case. Since then i obviously got the glass out, and it's worked pretty much 100% fine. but i went turning the case on it's side, i do still here a few shards here and there. Might be some in the psu shroud, at least that's what it sounds like. don't know if that would actually affect anything though, they are tiny shards and aren't very shard since it was a tempered glass panel.

 

[Ravenousplays1]

update: i can play games on my PS2 emulator, perfectly fine with no black screening or crashing, but I'm assuming that doesn't actually utilize any GPU power, so im assuming it's either a gpu issue or a psu issue to the gpu.

 

[Phaaze88]

What happens is my screen goes black, and my gpu fans immediately start going crazy.

View: https://www.youtube.com/watch?v=wnRyyCsuHFQ

It's noted that the gpu, psu, or even the motherboard could be the culprit.
Gonna be hard to narrow it down without part swapping being an option.

 

[Ravenousplays1]

View: https://www.youtube.com/watch?v=wnRyyCsuHFQ

It's noted that the gpu, psu, or even the motherboard could be the culprit.
Gonna be hard to narrow it down without part swapping being an option.

yeah there's a small chance the motherboard is the issue, especially since one of my 4 ram slots isn't working, which is making me run my dual channel in my motherboards "unpreferred" slots. But I'm personally about 98% sure it's either a GPU or PSU issue, more leaning towards GPU. if I don't get a tip that fixes it soon im just going to upgrade to a 4070 ti and try that instead. the PSU is 750W so it will handle the upgrade no problem.

 

[Phaaze88]

yeah there's a small chance the motherboard is the issue, especially since one of my 4 ram slots isn't working, which is making me run my dual channel in my motherboards "unpreferred" slots. But I'm personally about 98% sure it's either a GPU or PSU issue, more leaning towards GPU. if I don't get a tip that fixes it soon im just going to upgrade to a 4070 ti and try that instead. the PSU is 750W so it will handle the upgrade no problem.

Psus 'age' over time though; what it could handle or output during its first year of use, is higher than four years in.
The aging accelerates if you play around with overclocks for extended periods of time.[I did that one myself.]
This piece of hardware is one of the reasons the 'futureproofing' concept doesn't work.

 

[Ravenousplays1]

Psus 'age' over time though; what it could handle or output during its first year of use, is higher than four years in.
The aging accelerates if you play around with overclocks for extended periods of time.[I did that one myself.]
This piece of hardware is one of the reasons the 'futureproofing' concept doesn't work.

yeah my plan now if i don't get it fixed, is to just get a new rig essentially. if i upgrade one thing I might as well upgrade everything. Only thing that may not need it is the CPU. I don't like my case, it's too small and hard to get to certain parts because of that. If I'm gonna get a better GPU, i might as well get a better PSU too, as well as a MB, if I upgrade my MB might as well get DDR5 ram to go with it, so that leaves me with just upgrading everything.

 

[Ravenousplays1]

Psus 'age' over time though; what it could handle or output during its first year of use, is higher than four years in.
The aging accelerates if you play around with overclocks for extended periods of time.[I did that one myself.]
This piece of hardware is one of the reasons the 'futureproofing' concept doesn't work.

I checked my reliability monitor and this is the message that i get when i black screen it seems
Description
Faulting application name: jusched.exe, version: 2.8.391.13, time stamp: 0x651d26c7
Faulting module name: jusched.exe, version: 2.8.391.13, time stamp: 0x651d26c7
Exception code: 0xc0000409
Fault offset: 0x00053492
Faulting process id: 0x25f0
Faulting application start time: 0x01da1af2cc18a242
Faulting application path: C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
Faulting module path: C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
Report Id: ecaaccdf-599f-4a9c-9715-b2fe6ee08128
Faulting package full name:
Faulting package-relative application ID: