My brother has been having a problem lately and he asked if I could help him out. The past two months he's had a problem where windows crashes randomly or tells him errors have occurred and windows needs to repair. After many times of following the windows repair options he had to just reinstall windows. This has happened a couple of times and I just told he should get a new hard drive.
He went out and bought a hard drive. Now a month later after having no problems, windows has crash unexpectedly again. Its been saying 'run diagnostics' to fix the problem which usually leads to just endless waiting and nothing actually curing anything. He tried to do a restore point and it failed to find one. He said when he boots the pc it says something like 'please insert disk drive', then he plugs in his usb drive, that has windows 8.1 installed and it gives him some error.
Thankfully he can boot into the BIOS and reinstall windows again, but I was wondering two things. Is it possible to fix this issue without having to restore windows? He works from home on his desktop and it's just a pain to restore everything again. Also, is this a hard drive issue? I was thinking it was because of the errors telling him before about the hard drive, but he bought a brand new one a month. Is it a ram issue?
If anyone could help that'd be great.
He went out and bought a hard drive. Now a month later after having no problems, windows has crash unexpectedly again. Its been saying 'run diagnostics' to fix the problem which usually leads to just endless waiting and nothing actually curing anything. He tried to do a restore point and it failed to find one. He said when he boots the pc it says something like 'please insert disk drive', then he plugs in his usb drive, that has windows 8.1 installed and it gives him some error.
Thankfully he can boot into the BIOS and reinstall windows again, but I was wondering two things. Is it possible to fix this issue without having to restore windows? He works from home on his desktop and it's just a pain to restore everything again. Also, is this a hard drive issue? I was thinking it was because of the errors telling him before about the hard drive, but he bought a brand new one a month. Is it a ram issue?
If anyone could help that'd be great.