I've been at wits end trying to figure out what's causing this and I need some help. You see, ever since our infrastructure got fixed a month ago after it went out. My internet has been having these moments where it disconnects at random. It mostly occurs when gaming or streaming, but I've witnessed it happen at any moment. I've been running pingplotter over the past few days when it occurs and here's what I found. Whenever the DCs occur, I noticed immense packet loss from the second hop onward as shown in the example. Restarting the router and/or modem alleviates it, but it comes back randomly. I've been debating if it's a modem issue or not, but can anyone help me with this to make sure?
Pingplotter example
Pingplotter example