having trouble installing purepvn with windows 10 pro

[geo22]

i have had purepvn for a few months on my windows 7 pc
i now have a new pc using windows 10 pro
maybe i could get some help with the proper way to install it
i am getting very spoty help from purepvn

the problem i am having with windows 10
is the pvn does not seem to work with windows 10
when the pvn is installed my computer seems sluggish

if you open my internet connection it shows connected and above it a pvn connection also showing connected
but if you drag the mouse arrow offer to the bottom right corner over the icon for your internet connection it shows not connected
my internet works on some pages not all. this is my computer components

intel i7-6700K
cpu cooler-Cooler MasterHyper 212 EVO
motherboard-GIGABYTE Z170 MX-GAMING 5
storage hdd-western digital Black 2TB
2 ram-kingston hyper x fury 8gb
power supply-evga supernova 750w g2 gold fully modular
windows 10 pro
case Fractal Design Define R4
Samsung 950 Pro 256GB M.2
xfx r7-360

 

[jamesmcuk]

Its ok being light on facts but you haven't mentioned why you are having problems. You mention you used it on Win7 so you surely don't want a how to install the client program for purevpn do you?

 

[Alabalcho]

There's nothing to install in order to use PureVPN:
- you need your target server name (eg us1.purevpn.net)
- you need your username and password from email you've got when you signed for the service (it is also in your profile page)
- setup new VPN connection over PPTP

 

[jamesmcuk]

Have you read through this. The App they supply set it all up for you. https://support.purevpn.com/how-to-download-and-install-purevpns-new-windows-dialer

 

[geo22]

Have you read through this. The App they supply set it all up for you. https://support.purevpn.com/how-to-download-and-install-purevpns-new-windows-dialer

 

[geo22]

hi i have tried loading the app at least 4 times
it does not seem to want to work with my internet connection
like i say if i hold the mouse arrow over the internet icon on the bottom right of my computer it says not connected
i have talked to there support am very frustrated
it works fine on my other computer with windows 7

 

[jamesmcuk]

Do you have any security software installed, if so perhaps try and disable it.

 

[geo22]

Do you have any security software installed, if so perhaps try and disable it.

 

[geo22]

i have the same security software as the windows 7 computer

 

[Alabalcho]

Pure VPN requires some java software to support in PC. I've got the same problem during install & using in my Windows7 pc.. You've to contact with PureVPN Customer support. Tell them your problem then they will help you.

Wrong.
You don't need any additional software under Windows 7 / 8 / 10 in order to use PureVPN over PPTP.

 

[geo22]

Pure VPN requires some java software to support in PC. I've got the same problem during install & using in my Windows7 pc.

You've to contact with PureVPN Customer support. Tell them your problem then they will help you.

 

[geo22]

i have talked to the purevpn people about 5 times
it is like they do not no what to do with there own system
when i first contacted them i explained what is happening and the rep could not even understand that i had it already installed. he ran me around for about an hr looking for a app i had already installed.
i am so sick of reinstalling the purepvn on my ssd drive and it doing the same thing