HD 7870 temperature issue

[newbs]

Hello everyone
I have been a long time lurker, but this is my first time posting. English is not my native language, so please be patient with me.
A week ago i got a new gpu : Msi hd 7870. Ever since that i have tried several games , you know to test the new gpu a bit. The games are : The Witcher 2, Dmc : Devil May Cry, Battlefield Bad Company 2 and lastly a true beast : Metro2033. I must say everything works great. The fps i get is a steady 60, vsync on and everything maxed out, on 3 of the games, only exception is Metro 2033. The problem is not the performance i get, but the temperatures along with it.
I have read a few reviews of this card ( and the oc version of it ) . All of them praise the twin frozr cooling. The temps i have seen on those reviews are 67-74 degree's celsius on 100% gpu usage with 40-50 % fan speed. I have confirmed this by reading through many threads, with people having heat problems. I am far away from those results, as i will show you with screenshots.
The first image shows my readings, in msi afterburner, after 5 min of playing bad company 2 :

[/url] image hosting sites[/img] . This is not after playing for 1-2 hours, but for 5 frigin minutes.
Here is metro 2033 after 5 mins of play :

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Witcher 2 after 10 mins :

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And lastly dmc after 10 mins play :

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Keep in mind that these are the reading after a few minutes of play. After half an hour of playing the temps are over 80 degrees , and thats with 100% fan speed. The highest temps were after playing metro 2033 for 30 minutes : 88 degrees.
The temperatures alone are not that bad, if these reading were after hours of play, but the gpu usage and fan speed along with the temps i get are abnormal. They are nowhere near where they are supposed to be. I have an antec 900 gaming case, so airflow is adequate. I have removed the side panel, just in case of a heat buildup bellow the gpu, and the difference was like 1-2 degrees. So that's of the table as well. Removing the dust, the litle that was there, gave me a improvement of 1 degree lol. Tried different drivers to no avail.
Please do not give me advices like : turn down the settings and increase fan speed. I could easily play on 600x400 resolution with low settings, but that would kill the purpose of getting a better gpu. The card is a great performer, so i don't see why i should play with lower settings just to keep temps low. I would rather try to find the reason for this abnormal behavior and try to fix it. If i can't find a solution, i will be forced to rma the card, something i would rather avoid. Till they return me a new or fixed gpu, it can take a while and i don't have a backup. Also even with 100% fan speed temps get above 80 degrees.
My specs are : cpu fx 8350 , mobo asus m5a97 , 2x4gb kingston hyper x blu, gigabyte 550p, windows 7 utlimate sp1.
Any advice?

 

[junkeymonkey]

80c seems hot to me for what little time you put on it with 100% fan i think i would return it cause if you try to fix it yourself it may/will void warrenty. but thats your call. the hottest my 7850 has got has been around 63c and the fan is only around 32%>< did you check your temps with gpu-z to be sure that that program your using now is true? if it is i would make a copy of the photos that you are showing here and of gpu-z to prove to whoever you rma with some proof of what you are dealing with. but thats just me.

 

[junkeymonkey]

i ment gpu-z not cpuz sorry

 

[a1blaster]

80C is a safe spot...95C is the danger zone

 

[junkeymonkey]

80c a safe spot at 100% fan in 5min of work ??? not here its not but then he may be at the equator and his room temp is 98F with the air on.

 

[newbs]

Sorry for not answering earlier. Didn't expect answers so soon
I have used more programs to check temps, like : gpu z , hardware monitor, hwinfo 64.... The temperature reading are all the same. I know when the temps start rising. The damn fan is so noisy, its hard not to notice lol. My room temp is around 22 degrees celsius. The rest of the components are cool, as they should be.
Man junkey i would kill for that 63 degree temperatures man . I have forgoten to mention but my idle temps are actually really good, here :

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Its strange. Usually when a gpu is hot, the temperatures in general are higher then they should be. I mean both idle and load. But for me idle temps are good, just load are way off. Could it be that the heatsink is not seated properly? Or that maybe the TIM is not placed good? One of those could explain why idle temps are ok, and load are not. I mean when the gpu is in idle state, it isn't doing much. In that state it downclocks itself to 300mhz. There is not much heat generation. But under stress, badly placed TIM or heatsink, could affect temperatures, right?
Maybe i am just talking nonsense . I am a newb afterall. Oh forgot to mention voltage is ok as well. If i don't find an answer today, will have to send it back. Have 2-3 years warranty left

 

[newbs]

I have just run furmark benchmark 720p preset and temperature reached 90 degree's celsius. I know furmark is gpu killer, but seriously its almost like i have no cooling system. The fans are spinning madly, but the only thing they produce is noise. Someone has an idea?

 

[EvgaLover]

Welcome to amd hehe.

 

[newbs]

Not really helpful, but thank you nonetheless. Heat is an issue for both companies. A few years back, i had heat issues with an nvidia gts 250. Any advice?

 

[junkeymonkey]

well ilik i tryed to say earler is that the heat sink may be a factory defect. likt ther was no thermal tape applyed between the card and the sink or it was installed improperly at the plant in some way thats why i say to look at an rma now befor its too late and you do somthimg to void the warrenty

also remove all the cards drivers to were it only has the windows defult drivers to run [no afterburner no ccc get things back like it was befor you installed a card.] on and see how it runs there [windows defult drivers will not do heavy stuff] but try to do a few things that it will allow you to do to see how the if any changes show up with that if all seems fine then i would go to device manger , display your card rite click on your card , go to drivers then update driver and let or see if windows updates you to a new driver [when windows updates the driver it only installs the cards driver and nothing else[ no ccc no overdrive . none of the stuff only the card driver.] then see how it will do on that. and then just move foward from there . i feel if its not a defective card you should be ok under the steps i explained

 

[newbs]

Thank you for the reply. I have contacted the seller, and he told me removing the heatsink will void the warranty. I could send the card tommorow, but then i will have to wait till mid next week till i get it back ( the seller is in the same country but far away from me ). So i decided to send it next monday. In the meantime i will try your solution junkey. Maybe it is driver issue, but i wont get my hopes up. Already tried switching drivers to no avail. Should your method fails as well, can you help me reduce the voltage of the card? That should get me a bit lower temps, so i can play till monday . Do you or anyone here know how much i can reduce voltage while keeping the performance?

 

[junkeymonkey]

look i found that in most cases that the 3ed party software[ like that afterburner and what not] causes a lot of these issues. thats why i give thes steps to try to elemate thoes issues to find if its the card or the software to blame. if the card was to work fine with only the driver [not any afterburner no ccc no nothing but a driver] then we could look at the outher things like a ccc issue or that hydra vision or the arterburner is to blame. its a prosses of trial and error. but if the card was to start to over heat like it has been all the time then we could look at hardware or somthing.

 

[newbs]

Ok. Just tried your method. Used driver sweeper to clean old drivers. Then i let windows install just the latest drivers, no ccc or anything. Tested with furmark and 5 minutes of Bad Company 2.... and the results are the same. I will try to undervolt the gpu. Can you help me with that?

 

[junkeymonkey]

well good luck i would now think its a defected card them thing happen they may have goofed the heatsink at the factory the card should not overheat that fast under stock out of the box defult settings with only a driver. do you have another card to try to see if its not a board issue?? cause if you old that you replaced was working fine i would concider the rma before you do somthing to void the warrenty.

 

[junkeymonkey]

well i ran heaven bench and looped it 4 times at my settings [not fully maxed out on everything] and my card [7850] ran 60c and 33% fan. for me i dont use them ''stress tests like what your useing cause if it puts too much stress to a part and damages it then your just out. but thats just me . like i said if that card is goofing up under normal everyday running a game set up with settings that are not all maxed out it should kinda be in line with what i sent as temp and fan readings if not then you need to do what you think is best with it .

 

[newbs]

Hmm mobo causing gpu to overheat? Thats the first time i hear that. I will try my card in a friends mobo, and see what happens. I doubt it will change anything but doesn't hurt to try. Don't worry, i will not jeopardize my warranty
Your temps are really good. Wish i had that. Will post back once i try. Thank you for your effort junkeymonkey

 

[junkeymonkey]

all i can do is try to help. let us know how it goes.

 

[newbs]

Sorry for not posting back. In all honesty i forgot about this thread. I am sorry about that, but better late than never .I found the solution to my problem, thats when i remembered about this thread. Turns out it was badly placed factory TIM, and i mean really badly. It was so bad that i had to spend almost an hour removing it completely. After cleaning that mess up and placing a dot of Arctic Silver MX-4, the temperatures of my HD 7870 became normal. I voided my warranty but i had only like 2 weeks left of it anyway . Thanks for the help people, especially junkeymonkey .