Hello, my WD MyPassport Ultra HDD disconnects whenever I move it or the USB cable around slightly. It didn't have this problem before, but I fear that when I dropped it from a short height onto my hard tile floor that something inside could've gotten loose. The HDD was on and connected to my laptop/I was using it, but it was also securely snug inside a closed shock-absorbent case for HDDs from Amazon.
I ran the SMART test, the quick scan, and the full scan using the WD Utilities tool, and none of them found any problems. I have no issues opening any files in terms of speed and none of them seem to be corrupted.
Is the fact that it only disconnects upon moving the cable an indication that the cable has gone bad, or that something inside the HDD is loose/disrupted? Will I have to investigate the interior of the HDD/the USB port or can I just get another cord? Thanks in advance.
P.S. The cable is not the one that initially came with it, that one went bad after a while once my laptop failed to recognize the drive from any USB ports. The one I have now is one of the Amazon Basic 3.0 cords.
I ran the SMART test, the quick scan, and the full scan using the WD Utilities tool, and none of them found any problems. I have no issues opening any files in terms of speed and none of them seem to be corrupted.
Is the fact that it only disconnects upon moving the cable an indication that the cable has gone bad, or that something inside the HDD is loose/disrupted? Will I have to investigate the interior of the HDD/the USB port or can I just get another cord? Thanks in advance.
P.S. The cable is not the one that initially came with it, that one went bad after a while once my laptop failed to recognize the drive from any USB ports. The one I have now is one of the Amazon Basic 3.0 cords.