[SOLVED] HDD Doesn't Initialize, I/O error, not present in BIOS

[bslarch]

Hi all,

Just finished a new build yesterday and my second drive (WD 4TB HDD) doesn't seem to be working.

I have an MPG Z490 GAMING EDGE WIFI motherboard. I've tried different SATA ports, different cables, resetting CMOS, etc. It isn't detected in BIOS, but it is showing in my device manager. I can hear it spinning up when I start my computer. I get "The request could not be performed because of an I/O device error" message when I try to initialize it in Disk Management. I can't seem to tell if the SATA ports are disabled in bios, but it doesn't seem like it. I tried installing the Intel Rapid Storage Technology Driver but that only created more problems.

Before I try to return it and get a new one, I was wondering if anybody had any insights for another possible fix?

Thanks!

 

[Grobe]

What motherboard ?

Do you have other HDD laying around that you can test to see if it will communicate properly?

 

[bslarch]

What motherboard ?

Do you have other HDD laying around that you can test to see if it will communicate properly?

its an MPG Z490 GAMING EDGE WIFI motherboard. And no, unfortunately no other drives to test it with.

 

[Grobe]

And no, unfortunately no other drives to test it with.

What about the oter way around - do you have access to someone else's computer you can test the HDD to ?

 

[bslarch]

What about the oter way around - do you have access to someone else's computer you can test the HDD to ?

Unfortunately no, no one else's I can use. I'm guessing this is probably the only way to test it really?

 

[Grobe]

I'm guessing this is probably the only way to test it really?

When you only have one hdd and one mainboard (tested one or more sata cables), you cannot know what's the faulty part if those two devices cannot communicate.