HDD keeps disconnecting

Ferrwolf

Reputable
Apr 20, 2014
6
0
4,510
I am trying to sync files from my old computer to my new computer via BitTorrent. I have recently installed 2 4TB HDD in the new pc to have enough storage space. However, when I try to transfer my files, it is fine. I go back to transfer more after a day or so, and as BitTorrent tries to connect to transfer more, it says "Error: Former volume not mounted" I looked this up, and it says the source HDD is disconnected. As this is one of my 4TB and the other one works just fine, it is baffling me. I load into my UEHF "bios", it shows both just fine. I hop out, let the computer boot up, and it shows. But if I just reboot the computer, the HDD doesn't show. Can anyone possible tell me what is going on? Thanks

I have checked both ends of the sata and those were secure. I checked the power and that also was good. I will download the diagnostic tool and see if that tells me anything. I will also list my specs as maybe something in there could cause the issue. I will update once I get the diagnostic results. Thanks

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Operating System
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Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 10/22/2014 11:15:56 PM
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
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System Model
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Gigabyte Technology Co., Ltd.
Enclosure Type: Desktop
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Processor
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3.40 gigahertz Intel Core i7-2600
128 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
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Main Circuit Board
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Board: Gigabyte Technology Co., Ltd. Z77X-UP7
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F5 11/22/2012
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Drives
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4240.60 Gigabytes Usable Hard Drive Capacity
3931.78 Gigabytes Hard Drive Free Space

ATAPI iHAS224 A ATA Device [Optical drive]
HL-DT-ST BD-RE WP40NB30 USB Device [Optical drive]
HL-DT-ST DVD+-RW GH50N ATA Device [Optical drive]

OCZ-VECTOR150 [Hard drive] (240.06 GB) -- drive 0, s/n OCZ-L237V4LC633M737A, rev 1.2, SMART Status: Healthy
ST4000DM000-1F2168 [Hard drive] (4000.79 GB) -- drive 1, s/n Z3021F0H, rev CC52, SMART Status: Healthy
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Memory Modules
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16342 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 4096 MB
Slot 'ChannelA-DIMM1' has 4096 MB (serial number 0000092C)
Slot 'ChannelB-DIMM0' has 4096 MB (serial number 00000957)
Slot 'ChannelB-DIMM1' has 4096 MB (serial number 00000859)
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Local Drive Volumes
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c: (NTFS on drive 0) * 239.95 GB 65.84 GB free
d: (NTFS on drive 1) 4000.65 GB 3865.53 GB free
e: (NTFS on drive 2) 4000.65 GB 3961.83 GB free

* Operating System is installed on c:
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Controllers
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ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Standard AHCI 1.0 Serial ATA Controller (2x)
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Bus Adapters
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Etron USB 3.0 Extensible Host Controller
Etron USB 3.0 Extensible Root Hub
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Intel(R) USB 3.0 eXtensible Host Controller
Intel(R) USB 3.0 Root Hub
VIA USB 2 Hub
VIA USB 3 Hub (2x)
VIA USB eXtensible Host Controller
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Display
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NVIDIA GeForce GTX 580 [Display adapter]
DELL S2409W [Monitor] (24.0"vis, s/n XX-0Y183D-XXXXX-98P-0A5U, August 2009)
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Multimedia
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NVIDIA High Definition Audio (4x)
Realtek High Definition Audio
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Communications
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↓ Bluetooth Device (Personal Area Network)
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: 0C:8B:FD:85:1F:2D
Bluetooth Device (RFCOMM Protocol TDI)
↓ Intel(R) 82579V Gigabit Network Connection
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: 90:2B:34:5C:FE:4F
↑ Intel(R) Dual Band Wireless-AC 7260
primary Auto IP Address: 192.168.1.2 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 0C:8B:FD:85:1F:29
Connection Speed: 300 Mbps
Microsoft ISATAP Adapter
↓ Microsoft Virtual WiFi Miniport Adapter
Status: Not connected to a network
Dhcp Server: none responded
Physical Address: 0E:8B:FD:85:1F:2A
↓ Microsoft Virtual WiFi Miniport Adapter #2
Status: Not connected to a network
Dhcp Server: none responded
Physical Address: 0E:8B:FD:85:1F:29
↓ Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: 90:2B:34:5C:FE:4D
Teredo Tunneling Pseudo-Interface

Networking Dns Server: 192.168.1.1
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Other Devices
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Intel(R) Wireless Bluetooth(R) 4.0 Adapter
Microsoft Bluetooth Enumerator
Bluetooth Server
HID-compliant consumer control device (2x)
HID-compliant device (5x)
USB Input Device (5x)
USB Input Device (Logitech Download Assistant)
HID Keyboard Device (2x)
HID-compliant mouse (2x)
Generic USB Hub (5x)
USB Composite Device (2x)
USB Mass Storage Device
USB Root Hub (2x)
VIA USB 3 Root Hub
Generic volume shadow copy



I just finished running the diagnostics on both drive, and both come up in good health. As of yet I haven't seen one disappear, but I will keep an eye on it to see if it happens again.
 
Solution
Go to the manufacturer's website and download their diagnostic software. Run the tests on both drives just to verify that both are good.

You might also verify that the power and SATA connectors are seated properly.