Question HDD shows 0TB on BIOS

[Swift-R]

I had a server shipped to me. It had 2x 4TB WD greens and one of them now doesn't work. On BIOS it shows the correct drive name but with 0TB. HWiNFO64 shows it but doesn't have any info:

https://imgur.com/9Nvts0J

View: https://imgur.com/9Nvts0J


Can't mount it to format or anything...

I suspect it's dead, is there anything I can do?

 

[USAFRet]

Since this is 'new', there presumably isn't any data on it?
Contact WD, and see what they say. Or whoever sold you the server.

And WD Green drives are not really suitable for a 'server'.

 

[jsmithepa]

If u need the data on it, then u need to speak to whoever sent it, and/or Professional assistance.

If u don't need anything on it, can attempt to run WD's util in the attempt to re-initialize the drive.