Headset mic not working

[danthe750king]

I recently got a new PC and I can't seem to get my mic/audio working. I am not too tech smart, but I have Realtek as my audio manager.

-I am using a gaming headset (USB) - HyperX Cloud II 7.1

-Once I plug it in, I can hear through it just fine, and it is detected under the playback device AND recording device. But for some reason, it won't pick up my voice at all.

- Under the "Levels" panel, it says my headset microphone is at 0. When I try and move the slider in any direction, it does not move at all. Please help!!!!

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.
- First is to uninstall/reinstall the Realtek driver.
- Open Device Manager and uninstall the Realtek sound card driver.
- Once done, download and install the latest sound driver from the manufacturer site of the Motherboard.
- Reboot the PC once the driver has been installed.
- After the reboot do make sure to set both the headset and microphone as the default Playback and Recording device, make sure also the it's not muted and the levels are all the way up to 100% then test it again.