Hearthstone freezes my computer

[xitaah]

My computer freezes frequently when playing Hearthstone. I happens like this:

I play the game, and suddenly out of nowhere everything freezes, and I have to hard-reset the machine. So far it only seems to be happening when I'm playing Hearthstone.

This only started today. Just 3 days ago I had no problems with this.

I've been looking around the internet to try and fix the problem, but it's a jungle out there, and it's really hard for me to pinpoint the exact problem, as I'm not getting any dump files.

I don't know what my next step should be, but I have to have this problem fixed. If you guys can point me in the right direction, I'll be very greatful.

Imporant edit: It seems like Hearthstone ain't the problem. I've created a new and more relevant thread: http://www.tomshardware.co.uk/answers/id-2599880/instant-computer-freezes-set-event-ids.html

 

[James Mason]

Try uninstalling hearthstone, restarting your computer and then reinstall hearthstone.
And contact blizzard support.

 

[xitaah]

Try uninstalling hearthstone, restarting your computer and then reinstall hearthstone.
And contact blizzard support.

I tried this. Thought this was the answer, but just a few seconds ago I had yet another crash.

Coming to think of it, there might be a correlation with the crashes and Hearthstone + Youtube (Twitch or Youtube) + Hearthstone Decktracker.

Isn't there any tools I can get to identify the issues?

 

[James Mason]

You can try to look at the crash events in Event Viewer.
Star hearthstone, let it crash, see if the computer will restart it self, then when the computer comes back up, go to Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application. In there you'll see events for well, everything.
Look for Error events around the time hearthstone crashed, they likely will be associated with hearthstone as well.
You can also check the System log for driver type crashes.

You might want to try running hearthstone as a program by itself with no other programs running because it's possible you're getting a conflict.

 

[xitaah]

You can try to look at the crash events in Event Viewer.
Star hearthstone, let it crash, see if the computer will restart it self, then when the computer comes back up, go to Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application. In there you'll see events for well, everything.
Look for Error events around the time hearthstone crashed, they likely will be associated with hearthstone as well.
You can also check the System log for driver type crashes.

You might want to try running hearthstone as a program by itself with no other programs running because it's possible you're getting a conflict.

It seems like we're slowly nearing a solution.

I did check my event viewer after the latest crash. But I kinda don't know what to with the information given to me.

Maybe you can help?

I have two errors one in the "Application" section and one in "System".

Application:
http://imgur.com/1cOE2L5,bcLjAJO#0
Event viewer linked me to this: https://technet.microsoft.com/en-us/library/3712ede2-f74f-4cde-a147-334e8d39d1b8.aspx

[b]System:[/b]
http://imgur.com/1cOE2L5,bcLjAJO#1
Event viewer linked me to this: https://technet.microsoft.com/en-us/library/05e27889-b729-4a98-bae3-e91f8b204c5e.aspx

Looking even further back (just for today) these are the errors/critical/warnings I see in the log:

Application:
Error - 10
Error - 10
Error - 1000
Error - 10

System:
Error - 6008
Critical - 41
Error - 10016
Warning - 4001
Error - 10016
Critical - 41
Error - 6008
Warning - 1014
Error - 10016
Critical - 41
Error - 6008
Error - 10016

I hope this information can help you to help me 🙂

 

[xitaah]

I just did this: http://www.itexperience.net/2010/10/29/event-10016-the-application-specific-permission-settings-do-not-grant-local-launch-permission-for-the-com-server-application-with-clsid-c97fcc79-e628-407d-ae68-a06ad6d8b4d1/

Hope this will solve the problem.

 

[xitaah]

I just had a new crash.

Critical - EventID: 41
Error - EventID: 6008

Does this mean that it might be my PSU that is failing?

 

[Vice93]

Are you overclocking any hardware by any chance?

 

[xitaah]

No. Never dared doing that

 

[Vice93]

Are you using AVG as your anti virus? If so try uninstalling it and try running heartstone then.

 

[xitaah]

Are you using AVG as your anti virus? If so try uninstalling it and try running heartstone then.

I do appreciate your help. I do have some new information though, and therefor this thread is irrelevant now.

The problem is not Hearthstone, it's something else.

I've made a new thread more relevant to the subject, and it can be found right here: http://www.tomshardware.co.uk/answers/id-2599880/instant-computer-freezes-set-event-ids.html