I'm posting this in the hope that someone with knowledge of graphics cards may be able to answer.
My son has an HP Omen gaming laptop. Recently it started making a high pitched whining noise when turning it on, and the screen flickers on and off, with horizontal lines all over. I took it to my local repair shop who said it could be one of three things: the screen connector cable (£75 repair), the screen itself (£120) or the graphics card (for which they could not quote but said £150 upwards).
We had already tested the laptop at home by connecting it to my son's external monitor with an HDMI cable, and the picture on the external monitor was perfect, no flickering or horizontal lines. The repair guy said that made it more likely that it was one of the other two potential issues. On that basis I decided to leave the laptop with them and pay the £30 'diagnosis fee'. A day later they came back to me saying it was the graphics card after all, that they had not been able to get a picture to display on an external monitor either, and that the repair would be £265. I told them that was a lot more than expected, and said I might have to collect the laptop from them while we decide what to do - to which the guy responded that's fine, but if I do that the labour costs will be added on top of the quote since they will need to put the machine together again.
I'm not sure why they would have taken it apart to test connection to an external monitor as we did at home. I feel they are putting pressure on me to proceed with this but I am unsure. I have now found another repair shop near my work, who will diagnose the issue for free, but I am worried that the first repair shop may have damaged the laptop's graphics card in taking it apart (possibly deliberately to prevent me getting a second opinion). so is there any point in bringing it to the second repair shop. I guess my questions are:
1) how likely is it that it was indeed the graphics card that was the issue, even though we were able to connect it to our external monitor at home and get a good picture? Is it even possible?
2) is there any way the second repair shop might be able to tell if the first repair shop had done something to negatively affect the graphics card?
Apologies for sounding so suspicious, but we have used this local repair shop once before, years ago, and found out that they overcharged us for the work done by speaking to a friend with some expertise later on.
My son has an HP Omen gaming laptop. Recently it started making a high pitched whining noise when turning it on, and the screen flickers on and off, with horizontal lines all over. I took it to my local repair shop who said it could be one of three things: the screen connector cable (£75 repair), the screen itself (£120) or the graphics card (for which they could not quote but said £150 upwards).
We had already tested the laptop at home by connecting it to my son's external monitor with an HDMI cable, and the picture on the external monitor was perfect, no flickering or horizontal lines. The repair guy said that made it more likely that it was one of the other two potential issues. On that basis I decided to leave the laptop with them and pay the £30 'diagnosis fee'. A day later they came back to me saying it was the graphics card after all, that they had not been able to get a picture to display on an external monitor either, and that the repair would be £265. I told them that was a lot more than expected, and said I might have to collect the laptop from them while we decide what to do - to which the guy responded that's fine, but if I do that the labour costs will be added on top of the quote since they will need to put the machine together again.
I'm not sure why they would have taken it apart to test connection to an external monitor as we did at home. I feel they are putting pressure on me to proceed with this but I am unsure. I have now found another repair shop near my work, who will diagnose the issue for free, but I am worried that the first repair shop may have damaged the laptop's graphics card in taking it apart (possibly deliberately to prevent me getting a second opinion). so is there any point in bringing it to the second repair shop. I guess my questions are:
1) how likely is it that it was indeed the graphics card that was the issue, even though we were able to connect it to our external monitor at home and get a good picture? Is it even possible?
2) is there any way the second repair shop might be able to tell if the first repair shop had done something to negatively affect the graphics card?
Apologies for sounding so suspicious, but we have used this local repair shop once before, years ago, and found out that they overcharged us for the work done by speaking to a friend with some expertise later on.
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