Question Help! Black screen and TDR error ?


Sep 6, 2020
Please help me quickly because I am running out of time (Amazon return period will end soon).


CPU: Intel Core i5-12400

GPU: ASUS Dual NVIDIA GeForce RTX 3060 V2 OC Edition 12GB

RAM: Corsair Vengeance LPX 16GB (2x8GB) DDR4 DRAM 3200MHz C16

Storage: 1 TB WD Blue SN550 M.2 NVMe Internal SSD - Gen3 x4 PCIe

Motherboard: MSI PRO B660M-A Wi-Fi DDR4

PSU: Cooler Master MWE 650W BRONZE

Win 10 Pro

2 monitors one on Motherboard ports and second on RTX3060


I have 2 problems, and I think these are connected to each other

First, I faced this problem when playing Apex Legends. "Black screen with/without high fan spinning , two monitors become black, first that on RTX and then the monitor on the motherboard starts flashing, then becomes black, and the system crashes. Keyboard on & PC on"
  • Also It happened once when I hit the desk with my hands, and I was on MS edge without playing.
Second, when I was playing Dying Light 2, I used to play this game for 3 weeks without any problems on raytracing high settings.
After the first problem happened, I tested dying light 2. A blue screen shows up and says, "video TDR failure nvlddmkm.sys"
Sometimes with this game black screen problem happened too.
  • I tried to run the AIDA64 GPU stability test and warning message said "Windows video driver timeout detection and recovery delay (TDR delay value) is configured too low it may cause the video driver to be reset while running the AIDA64 System stability test"
There’s no overheating on GPU or CPU

Solution attempts

I thought the problem is from GPU

  • I contacted Amazon and they helped me with safe boot and uninstall from device manager and install drivers again→ Problem still exists.
  • I contacted ASUS support and he gave me ASUS stable driver→ Problem still exists.
  • I saw on google search that if you unplug GPU and its power cable and re-plug them, that worked for two days without any problem→ Worked
  • Then I gave it to my friend to test it for 2 days and he gave me his GPU (RTX 3060ti), He said that my ASUS GPU worked very well without problem BUT on the last day when I tested his GPU on my PC same black screen happened when I was playing Plague tale, so that makes me sure that the problem isn’t from my GPU.

Now I don’t know from where the problem is?
  1. Is it from the motherboard? I can return it until June 22, 2022.
  2. Is it from power supply cables that supply the GPU?
  3. Is it a software problem?
  4. Is it from CPU?
Both problems
In the video: GPU LED is turned off

Please help me as soon as possible!