Question Help! Black Screen - Monitor not recognizing

[Eflatley00]

Hello! My son and I built our first computer last night. We used an AMD 5 5500, Gigabyte B450M, Pulse Radeon RX6600, 1tb ssd, and 16 gb of T Force Vulcan ram.

We were thrilled when we turned it on it worked and went into Bios with no problems but when we tried to load windows we got the error that our system wasn’t ready.

So we watched a few videos and saw we needed to mess with some settings. When we went to do this bios went into an update and crashed. The update didn’t finish and now we get nothing the monitor just doesn’t recognize the system. No bios, no symbols, no options at all. My son is crushed!!!

We tried restarting, pulling the battery for 15 minutes. Jumping the cmos pins with a screwdriver, holding the power button 10 seconds and about everything else I could find.

We do not have any extra computer parts laying around and we have one other computer but it was a pre build we do not feel comfortable opening.

I don’t think we destroyed anything but we don’t know how to fix this issue if we can’t see anything. Should I just return the motherboard and start over?

Any help is appreciated.

 

[Fix_that_Glitch]

Your cpu calls for bios version F62. If there was/is a lower version bios, this should be updated to this version while in bios page using Q Flash. I would RMA the motherboard and start again.

 

[Vic 40]

We tried restarting, pulling the battery for 15 minutes. Jumping the cmos pins with a screwdriver, holding the power button 10 seconds and about everything else I could find.

You did this with the pc of the power? So not connected to the wall for power.

You tried to update the bios? Cause it doesn't just start an update by itself.

Oh, you said:"tried to get into windows", did you try to install or was it and old windows install? Make sure to do a fresh install with a new system.

As said above, an rma might be needed if you bricked the bios.

 

[Fix_that_Glitch]

Sorry one other thing, have you tried removing the cmos battery then try to start pc without the battery on motherboard?

 

[Eflatley00]

tried to do a fresh windows install from usb but it said computer was not ready so we watched videos of how to get it to work through bios. That’s how it got updated. I changed settings and it updated but didn’t finish.

 

[rickypicky5]

What is the make/model of your "1tb ssd"? Is it an M.2? If it's SATA, did you connect both the power connector from your PSU to the SSD and the SATA connector from the motherboard to the SSD?

 

[Eflatley00]

SP 1TB SSD 3D NAND A55 SLC Cache Performance Boost SATA III 2.5" 7mm (0.28") Internal Solid State Drive (SP001TBSS3A55S25)​

That is the hard drive and yea both are hooked up and like I said it was working fine until I messed with bios.

It’s under return warranty should I just send motherboard back and get a new one at no charge?

 

[Vic 40]

tried to do a fresh windows install from usb but it said computer was not ready so we watched videos of how to get it to work through bios.

That might be settings like maybe setting bios to uefi or enabling TPM module stuff like that.

That’s how it got updated. I changed settings and it updated but didn’t finish.

This i don't understand, just changin settings doesn't update the bios/uefi. You need a usb stick with a bios file on it to make that happen.