Help! BSOD every day.

[rlee6000580]

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* *
* Bugcheck Analysis *
* *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8a8472df78f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff18f`57d3a5b0 fffff802`7393a901 : 00000000`00000000 ffff8a84`72df78d0 ffff8a84`718d1830 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
fffff18f`57d3aae0 fffff802`7376d9c8 : ffff8a84`72df78d0 fffff802`735afb51 00000000`00000000 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
fffff18f`57d3ab10 fffff802`7376e64b : fffff802`738504c0 ffff8a84`718d1830 ffff8a84`718d1830 fffff80c`0e7f72a0 : nt!WheapProcessWorkQueueItem+0x48
fffff18f`57d3ab50 fffff802`734c8445 : 00000000`00000100 ffff8a84`73cdb040 00000000`00000000 00000000`00002000 : nt!WheapWorkQueueWorkerRoutine+0x2b
fffff18f`57d3ab80 fffff802`73583ae7 : ffff8a84`73cdb040 00000000`00000080 ffff8a84`718cb040 ffff8a84`73cdb040 : nt!ExpWorkerThread+0xf5
fffff18f`57d3ac10 fffff802`73641bb6 : fffff802`72720180 ffff8a84`73cdb040 fffff802`73583aa0 00690073`0075006d : nt!PspSystemThreadStartup+0x47
fffff18f`57d3ac60 00000000`00000000 : fffff18f`57d3b000 fffff18f`57d35000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------


Every time I play video games, my PC occasionally shows the black screen of death. I have reinstalled windows, cleared the dust off the inside of my computer, and yet it still doesn't fix the issue. Please help.

 

[Jwpanz]

Can you list your system specs along with any overclocks you have applied?

 

[rlee6000580]

Can you list your system specs along with any overclocks you have applied?

https://gyazo.com/25207c11ae25651e5b9c35030b78cb19

Never overclocked my computer.

 

[stdragon]

You can use BoueScreenView to analyze the minidump files. What's the bug check code?

https://www.nirsoft.net/utils/blue_screen_view.html

Also, be sure to run a memory diagnostic. I'd recommend making a bootable USB flash drive of Memtest86 and run a few passes with that.

https://www.memtest86.com/

 

[rlee6000580]

You can use BoueScreenView to analyze the minidump files. What's the bug check code?

https://www.nirsoft.net/utils/blue_screen_view.html

Also, be sure to run a memory diagnostic. I'd recommend making a bootable USB flash drive of Memtest86 and run a few passes with that.

https://www.memtest86.com/

The bugcheck code is 0x00000124

 

[stdragon]

Yes, Free Edition of Memtest86

https://www.memtest86.com/download.htm

 

[stdragon]

Basically, that error is with either the CPU or RAM. It's possible you're running into a thermal issue where the CPU is overheating. Improper voltage could cause the issue too; and that can be caused by faulty hardware on the MB or a power rail going bad in a PSU. And that's all assuming you didn't do any recent changes with overclocking (and you stated you did not) or adjusting memory timings of any sort that may have initiated these BSOD events.

 

[rlee6000580]

Basically, that error is with either the CPU or RAM. It's possible you're running into a thermal issue where the CPU is overheating. Improper voltage could cause the issue too; and that can be caused by faulty hardware on the MB or a power rail going bad in a PSU. And that's all assuming you didn't do any recent changes with overclocking (and you stated you did not) or adjusting memory timings of any sort that may have initiated these BSOD events.

I believe that CPU is the problem, I have only experienced crashes when playing CPU heavy games. So what's the fix to that?

 

[stdragon]

If your CPU is overheating, you'll need to re-apply thermal grease. Lots of videos on Youtube on how to do this properly.

If it's RAM, you might simply need to remove and reinsert the modules to ensure a proper pin contact.

If it's PSU, you'll need to get it replaced.

If it's the MB, bad news, needs to be replaced. Unfortunately, there's no easy way to diagnose a bad MB unless the voltage levels are blatantly off spec per a monitoring utility. HWMonitor could provide some insight into that.

 

[rlee6000580]

Thanks! I'll try and check all of those, thanks for your help! I'll report back here if I have news/questions.