Question Help BSOD issue (ntoskrnl.exe, amdppm.sys)

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Apr 30, 2021
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Hi, lately I've been getting a lot of BSODs with the errors mostly being (IRQL_NOT_LESS_OR_EQUAL , SYSTEM_SERVICE_EXCEPTION, PAGE_FAULT_IN_NONPAGED_AREA, DRIVER_IRQL_NOT_LESS_OR_EQUAL,). But these have come up lately as well:
(UNEXPECTED_KERNEL_MODE_TRAP, KERNEL_MODE_EXCEPTION_NOT_HANDLED, POOL_CORRUPTION_IN_FILE_AREA, DRIVER_OVERRAN_STACK_BUFFER, CLOCK_WATCHDOG_TIMEOUT). I don't know how to identify what's actually causing this issue and i really need help solving it. I'll post some of the latest dump files:
https://drive.google.com/file/d/1FX43r82zQ4kfWHO9xohw_ERgDhhtkji-/view?usp=sharing

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. Pls help. (ps: one bsod was caused by amdppm.sys)
 

Colif

Win 10 Master
Moderator
2nd crash caused by scarlet crush. its the drivers used by the program you use to control either Playstation controller or Xbox controller. there aren't any newer versions of the drivers, newest is 2015 I think

who crashed blames the process that crashed. that isn't how it works. Most times they crash because another driver pushed them
admppm.sys is part of windows used to talk to CPU
ntoskrnl is part of the windows kernel

What are specs of the PC?

I will ask a friend to convert dumps but he may not answer right away
 
Apr 30, 2021
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2nd crash caused by scarlet crush. its the drivers used by the program you use to control either Playstation controller or Xbox controller. there aren't any newer versions of the drivers, newest is 2015 I think

who crashed blames the process that crashed. that isn't how it works. Most times they crash because another driver pushed them
admppm.sys is part of windows used to talk to CPU
ntoskrnl is part of the windows kernel

What are specs of the PC?

I will ask a friend to convert dumps but he may not answer right away
thank you for your fast reply, my specs are:
CPU: AMD Ryzen 5 3600
GPU: MSI Radeon RX570 8gb oc
RAM: corsair vengeance lpx 16gb ddr4-3200mhz
MOTHERBOARD: MSI b450 tomahawk
(some people have suggested it could be a gpu driver issue because blue screens have been occurring for a while now, but it got worse the past couple days.)

I, also, uninstalled the driver you mentioned because it caused a crashed on boot when i tried using driver verifier. After that pc is a bit slower from my understanding which scares me a bit so I stopped looking for the cause myself.
 

Colif

Win 10 Master
Moderator
have you turned driver verifer off? as that will slow pc down

I can't tell what other 3 might be until my friend converts dumps, and he got a new guitar yesterday so might be distracted.

POOL_CORRUPTION_IN_FILE_AREA
isn't an error I see often (or at all)
normally my 1st reaction to odd errors is check ram, as it can make good drivers look bad.

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
 
Apr 30, 2021
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i think its because i chose this option "Automatically select all drivers installed on this computer" but i couldnt find any results for the drivers tested and the only thing i got is a decrease in system performance after reboot. As for memtest, can you guide me through it, im not familiar with it and i dont know how to use it
edit: i fixed the decreased performance issue caused by driver verifier so thats good.
 

gardenman

Dignified
Moderator
Hi, upload the actual minidump files. They are located in the C:\Windows\minidump\ folder, but you'll need to copy them to your desktop or documents folder before uploading. If you don't, you'll likely have permission issues and not be able to upload.

Memtest86 Tutorial: https://forums.tomshardware.com/threads/how-to-test-your-ram.3691373/ You'll probably want to use the "NEW Memtest86 (Demo)" listed in the tutorial.
 

Colif

Win 10 Master
Moderator
  1. Open Windows File Explorer
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
i thought both links were different
 
Apr 30, 2021
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  1. Open Windows File Explorer
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
i thought both links were different
here you go:
https://drive.google.com/file/d/1DqEyQ15z1l1DHoFxnkEN_DUGuZDS7NCc/view?usp=sharing
 
Apr 30, 2021
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Hi, upload the actual minidump files. They are located in the C:\Windows\minidump\ folder, but you'll need to copy them to your desktop or documents folder before uploading. If you don't, you'll likely have permission issues and not be able to upload.

Memtest86 Tutorial: https://forums.tomshardware.com/threads/how-to-test-your-ram.3691373/ You'll probably want to use the "NEW Memtest86 (Demo)" listed in the tutorial.
sure thing, im checking the tutorial rn
https://drive.google.com/file/d/1DqEyQ15z1l1DHoFxnkEN_DUGuZDS7NCc/view?usp=sharing
 

gardenman

Dignified
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/s3kov459/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:050121-74281-01.dmp (Apr 30 2021 - 18:30:41)
Bugcheck:SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (C1)
Probably caused by:memory_corruption (Process: explorer.exe)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 23 Sec(s)

File information:050121-14781-01.dmp (Apr 30 2021 - 18:25:47)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process: RadeonSoftware)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 59 Sec(s)

File information:043021-8375-01.dmp (Apr 30 2021 - 15:38:00)
Bugcheck:DRIVER_VERIFIER_IOMANAGER_VIOLATION (C9)
Driver warnings:*** WARNING: Unable to verify timestamp for ScpVBus.sys
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 09 Sec(s)

File information:042821-9734-01.dmp (Apr 28 2021 - 08:24:02)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:memory_corruption (Process: LeagueClientUxRender.exe)
Uptime:0 Day(s), 13 Hour(s), 44 Min(s), and 17 Sec(s)

File information:042821-8468-01.dmp (Apr 28 2021 - 12:32:43)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:memory_corruption (Process: BlackOps3.exe)
Uptime:0 Day(s), 4 Hour(s), 08 Min(s), and 09 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/support/B450-TOMAHAWK
You are using BIOS version 1.B. The latest stable version is 1.E. We do not recommend you download Beta versions unless there's a need to do so. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Apr 30, 2021
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thank you very much, ill be waiting for further information regarding my issue, and yes this is the correct motherboard. (MSI B450 Tomahawk)

<Mod Edit: Removed quote>
 
Last edited by a moderator:

Colif

Win 10 Master
Moderator
top crash mentions a file used by Windows defender. in isolation, it could mean LAN drivers need an update, see the 4th link under Windows here - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

2nd bsod only one that shows any activity that isn't on CPU. CPU couldn't find info it needed and had to look in ram. But rest all appear to be CPU operations.
Besides the 3rd BSOD that is Verifier results.
No actual drivers mentioned in other 4 crashes.

If memtest comes out fine, you might want to run Prime 95
https://www.mersenne.org/download/
Prime 95 how to use guide - http://www.playtool.com/pages/prime95/prime95.html

try updating chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/b450
 
Apr 30, 2021
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I see. Ill update LAN drivers first and check for any results. Ill run the memtest on monday and will give an update on that as well, if it comes out fine on each ram ill run prime95. Should i update chipset drivers now?
 

gardenman

Dignified
Moderator
I ran the dump files through the debugger and got the following information: https://jsfiddle.net/ykmw2de0/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:050221-33093-01.dmp (May 2 2021 - 07:37:01)
Bugcheck:APC_INDEX_MISMATCH (1)
Probably caused by:memory_corruption (Process: sppsvc.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 32 Sec(s)

File information:050221-31468-01.dmp (May 2 2021 - 06:55:34)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: Hearthstone.exe)
Uptime:0 Day(s), 0 Hour(s), 57 Min(s), and 12 Sec(s)
Are you using a pirated version of Windows? If so, it could very well cause one of the BSODs listed above.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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