HELP: Can't connect laptop and phone via bluetooth

dino92

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Oct 25, 2009
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18,510
Hi forum,

About a month ago I've bought a laptop: HP ProBook 450 G1 [E9Y30EA] and (even though it's officially made for Win8) I installed Windows 7 x64. I had some issues finding the right drivers, but eventually I solved them all, except one - BLUETOOTH.
I'm having a really hard time with this problem. I've tried everything I could think of. It became really frustrating, so this is my final hope.

Here's the problem:
Bluetooth drivers installed automatically via Windows driver finder service (generic driver, enumerator, some bluetooth devices), and it all looks great, like its working: no exclamation marks in Device Manager, no missing driver reports, all super-duper.
However, when I try connecting laptop to my android phone, neither it can find the phone, nor phone can find it. I've ticked "Allow bluetooth devices to find this computer" in bluetooth settings, but it gave no results. I checked to see if maybe the problem is the phone, so I tried connecting it to another device, and it worked. Problem is definitely laptop: Cannot find, cannot be found.

Later I uninstalled generic driver and installed Qualcomm Atheros one, which apparently is the manufacturer of my radio card, but again it was the same thing! Even worse a bit, it messed up my laptop's radio button LED, so now it only lights orange.
I've searched all over the internet to find the solution, tried some things but they didn't gave me results.

This is how it currently looks in Device Manager:

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So I'm asking you good people, to help me with this really annoying question: why my laptop and smartphone cannot find each other via bluetooth? I really ran out of ideas.

What do you guys think it could be?
- Have I installed all the neccessary drivers/programs?
- Do I need to manually add COM Ports?
- Is there something about HP Wireless Assistant, or some other service that might be blocking it?
- Should I install Windows 8? (I really don't want to..)

All questions, advices, tips, and of course possible solutions are very welcome. :ange:
Ask me freely if you need more info, screenshots or anything.

Thanks in advance,

dino92
 


HI, you have Intel bluetooth device. Go here: http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5405424&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4059%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
in network section you have bluetooth - intel. Try this. Hope this helps.
 


Thanks for quick reply mironso,

I actually have that link bookmarked 😀
I downloaded Intel Bluetooth Driver (International), but when I started installation, it never finished and Windows just showed me that message "Reinstall using recommended setttings; Program installed correctly"

I don't think it's the right driver for my laptop, in installation info it says:
--
DEVICES SUPPORTED:
USB\VID_8087&PID_07DC="Intel(R) Centrino (R) Wireless Bluetooth (R) 3.0 + High Speed Adaptor"[/quote]
--
and mine is Qualcomm Atheros 4.0

Still not working, but thanks for help :)
 


Glad to hear that you have bookmarked this page, but also sorry that your problem was not fixed. 🙁

One I have similar situation. I was doing install for my friend W7 x64, on his Lenovo laptop, and have had some troubles installing Bluetooth. I was *&^%$#$$@# so much, that finally I have open laptop, fortunately there was no sticker so no warranty issue was made, and found that there is intel centrino inside. Navigated to intels site, entered model/serial from card, downloaded drivers, installed with success.
Try to uninstall all drivers for your bluetooth, maybe there was partial installation of some driver, and now, it's preventing installation of right driver. I'm little bit suspicious, because if you install bluetooth driver it shoul install all, and in your case you still have "microsoft bluetooth enumerator", which tells me that installation was not full. And then install intel bluetooth driver. If you can, open you laptop, BUT ONLY IF YOU DO NOT VOLATILE YOUR WARRANTY. Or go to store and they do it for you and see what you have. And last oprion, try to create image of your boot partition, and then install win again and install intels and only intels drivers to see if that pass.
Good luck!

 


I've tried uninstalling it multiple times. I have tried installing 3 different drivers, generic bluetooth driver (automatically via Windows driver installer service), Qualcomm Atheros (using DriverPack solution, and that one should apparently suit my hardware) and that Centrino one, which didn't install because it's probably not the right driver for it.

How do you know that if I have Enumerator installation isn't complete?

I really don't want to mess with opening my laptop. Perhaps I take it to the service, but that's still far away, I want to do myself the most I can.

Thanks :)