Help centre stopped working!

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

I've just got a new laptop with XP Home on it.

Help and Support centre was fine but has now stopped opening.

I've loaded Irfanview and Microsoft works from my old computer - that's
about it!

Any ideas what's happened.

I've found helpcntr.exe using search - is that the program that's run when
you choose help centre - if it is then clicking on the actual program doesn't
work either!

TIA

Tony

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi

Please try the following link to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Telmore" <Telmore@discussions.microsoft.com> wrote in message
news:3CEDF7E8-AF75-417B-97B5-CD11A4B13BA7@microsoft.com...
> I've just got a new laptop with XP Home on it.
>
> Help and Support centre was fine but has now stopped opening.
>
> I've loaded Irfanview and Microsoft works from my old computer - that's
> about it!
>
> Any ideas what's happened.
>
> I've found helpcntr.exe using search - is that the program that's run when
> you choose help centre - if it is then clicking on the actual program
> doesn't
> work either!
>
> TIA
>
> Tony

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Thanks for that Will!

I have no data on this laptop yet - how about just using the system restore
pack to restore the entire op system?

Tony

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi Tony

System Restore doesn't monitor data files, so an SR back to a point before
the problem started may cure it.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Telmore" <Telmore@discussions.microsoft.com> wrote in message
news:5B9F933C-B770-4550-81C9-8D908089D5B8@microsoft.com...
> Thanks for that Will!
>
> I have no data on this laptop yet - how about just using the system
> restore
> pack to restore the entire op system?
>
> Tony

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Thanks for the hlep Will!

I've done a system restory and all is ok!

I've even reinstalled Word and Works without it clobbering the Help Centre
this time!

Tony

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Glad you're up & running again Tony.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Telmore" <Telmore@discussions.microsoft.com> wrote in message
news:F1CC297A-175D-4E9D-BFB7-4B2F92F0CB5A@microsoft.com...
> Thanks for the hlep Will!
>
> I've done a system restory and all is ok!
>
> I've even reinstalled Word and Works without it clobbering the Help Centre
> this time!
>
> Tony