Hey guys,
Firstly, thanks in advance.
I own a computer business and we sell factory refurbished motherboards from a variety of manufacturers including asus, msi, gigabyte, etc.
Lately we have been having a huge issue with windows installations freezing right around the time before you would normally get to the first blue screen asking what language you speak, during the time when the dots are spinning in a circle after the reboot. We had this issue on newer motherboards that were both AMD and Intel and tried using different CPUs, different memory, different SSDs, different windows 10 installers, different flash drivers, different BIOSes, and many different settings in the motherboard options..
We think we finally pinpointed the issue is coming from stored keys inside the motherboards from a previous user, it seems that the manufacturers are not always clearing those keys out during their refurbishing process. This isn't surprising because they don't typically update BIOS either.
So we are now at a point that we are trying to clear the codes in the secure boot area of the bios and we're getting an error that reads "secure variable update is locked down" and that it suggest a restart. Restarting doesn't change anything though. Does anyone have any recommendations for how we can get these keys to clear? I've tried deleting them individually as well but I'm locked out from that as well. I am wondering if maybe a previous user used one of those TPM keys and locked the board to it? Maybe i need to clear that but have not figured that out yet either.
Thanks again for any advice!
Firstly, thanks in advance.
I own a computer business and we sell factory refurbished motherboards from a variety of manufacturers including asus, msi, gigabyte, etc.
Lately we have been having a huge issue with windows installations freezing right around the time before you would normally get to the first blue screen asking what language you speak, during the time when the dots are spinning in a circle after the reboot. We had this issue on newer motherboards that were both AMD and Intel and tried using different CPUs, different memory, different SSDs, different windows 10 installers, different flash drivers, different BIOSes, and many different settings in the motherboard options..
We think we finally pinpointed the issue is coming from stored keys inside the motherboards from a previous user, it seems that the manufacturers are not always clearing those keys out during their refurbishing process. This isn't surprising because they don't typically update BIOS either.
So we are now at a point that we are trying to clear the codes in the secure boot area of the bios and we're getting an error that reads "secure variable update is locked down" and that it suggest a restart. Restarting doesn't change anything though. Does anyone have any recommendations for how we can get these keys to clear? I've tried deleting them individually as well but I'm locked out from that as well. I am wondering if maybe a previous user used one of those TPM keys and locked the board to it? Maybe i need to clear that but have not figured that out yet either.
Thanks again for any advice!