[Help] Computer Freezing and Not Responding to Power and Reset Switches

[waifles]

I recently built my pc and I had received all my parts except for my ram at the time so I borrowed some ram from my friend and my pc ran without any issues. What he had was a single 4gb stick of hynix ddr4 memory clocked at 2133 mHz I believe. After my ram did come in (this kit https://www.newegg.ca/Product/Product.aspx?Item=N82E16820158605&cm_re=geil_super_luce-_-20-158-605-_-Product ) I swapped the sticks and booted my pc on. My pc booted and everything was normal until I went to install the software to control the lights (asus aura) when I downloaded it and installed it, I worked around with the lights and after a few minutes of tinkering within the software, my pc crashed with the monitor not displaying anything and the pc still running (all the fans were still spinning and the leds on the ram and motherboard were still lit up). What I noticed was that when I tried to press the reset and power switch, was that nothing would happen, my pc would not respond. When I did get my pc back up (restarting it through shutting off the power supply) I uninstalled the asus aura software, thinking that it probably was the reason why my pc crashed in the first place, that didn't help. I've also noticed that the timings for the ram while using it is 15-15-15-36 when the kit is supposed to run at 16-16-16-36 and whenever I try to bump up the frequency to 2400MHz which is what it's supposed to run at, it refuses to boot into windows so I'm stuck with my ram running at 2133MHz. To this day, my computer still randomly crashes at times and will not respond to the reset/power switches. Is it possible that my ram is faulty or it's just not compatible with my motherboard?



My specs:

Ryzen 5 1600 (stock clock)

Asus Strix B350-F motherboard

Evga gtx 1060 3gb SSC

16gb Geil super luce ram ( https://www.newegg.ca/Product/Product.aspx?Item=N82E16820158605&cm_re=geil_super_luce-_-20-158-605-_-Product )

Evga 450bt power supply

Fractal design meshify c case

 

[ashifkhanoppoa37]

You fried any components of your pc like motherboard processor or ram may be your boot drive

 

[waifles]

You fried any components of your pc like motherboard processor or ram may be your boot drive

I don't believe I have fried any of my components, everything works fine most of the time but it crashes here and there at random times

 

[chegalhavara]

Try to borrow that ram from your friend again to see if it still happens.
And check the ram compatibility list for that board.

 

[waifles]

Try to borrow that ram from your friend again to see if it still happens.
And check the ram compatibility list for that board.

I don't think I will be able to borrow ram from my friend anytime soon, I checked up on my motherboard's memory qvl and my memory kit is not on there, can't memory kits still function on the motherboard even if it's not on the qvl?

 

[chegalhavara]

They can work, but they may not work.
Seems like it doesnt in your case.

 

[waifles]

They can work, but they may not work.
Seems like it doesnt in your case.

I might end up with returning and purchasing another kit of ram, would something like this work for my build?
https://www.newegg.ca/Product/Product.aspx?Item=N82E16820232474&nm_mc=AFC-C8JunctionCA&cm_mmc=AFC-C8JunctionCA-_-na-_-na-_-na&AID=10592396&PID=3938566&utm_medium=affiliates&utm_source=afc-PCPartPicker%2C+LLC

 

[waifles]

They can work, but they may not work.
Seems like it doesnt in your case.

I might end up with returning and purchasing another kit of ram, would something like this work for my build?
https://www.newegg.ca/Product/Product.aspx?Item=N82E16820232474&nm_mc=AFC-C8JunctionCA&cm_mmc=AFC-C8JunctionCA-_-na-_-na-_-na&AID=10592396&PID=3938566&utm_medium=affiliates&utm_source=afc-PCPartPicker%2C+LLC

 

[chegalhavara]

If it is on the compatibility list and if the problem is indeed your Ram, it should work, yes.

 

[waifles]

If it is on the compatibility list and if the problem is indeed your Ram, it should work, yes.

I did some research and this trident z rgb kit ( https://www.newegg.ca/Product/Product.aspx?Item=N82E16820232634&cm_re=trident_z_rgb_amd-_-20-232-634-_-Product ) is supposed to work for my cpu and motherboard as advertised on their website https://www.gskill.com/en/product/f4-2400c15d-16gtzrx ( this same kit appeared under the list of verified working kits for my motherboard on their website ). When I go on my motherboard's qvl list though, I cannot find the same kit. Is it wise for me to purchase this kit?