HELP! Gigabyte R9 280X Crashing whole PC

[Karim Bounnit]

Hello,

I have a serious problem with my graphic card.

Here are my specs:

Corsair RM Series RM850
Intel Core i5 4570 3.2GHz
MSI Z87-G45 GAMING
Gigabyte Radeon R9 280X OC WindForce 3X 3GB DDR5 384-bit
14.12 Omega
Kingston HyperX Black 8GB DDR3 1600MHz CL9 Dual Channel Kit XMP
SSD Kingston HyperX 3K 120GB SATA-III 2.5 inch
Windows 7x 64
Bios updated

So my problem is that my computer is crashing randomly and I suspect the video card is responsible. The crashing are like one colour screen and a annoying noise. I receive no error message and I have to reboot each time my pc.
I can't say it's during a game, the most crashing I have them while watching movies (not HD but Rip), but I also have them while doing nothing.
I reinstalled the windows 2 times already.

Please help, it's already frustrating.

Thank you

 

[i7Baby]

Try the card in another PC.

 

[Sonu Dutta]

Do you see any artifacting while playing games like battlefied 4?

 

[Karim Bounnit]

For the moment I don't have this possibility but I want to try another video card (Nvidia) on my pc to see if I get another crash.

 

[i7Baby]

Good idea

 

[Karim Bounnit]

Do you see any artifacting while playing games like battlefied 4?

For the moment no, I want to add that I've tried to stress my video card but to no avail. No crashing.
Anyway I don't trust stress software because I had a previous problem with another video card and it was also stable during the stress test.

 

[SBMfromLA]

Which REV is your card. I ordered a Gigabyte Rev3 R9 280X and it worked fine for the first few days... then boom... it started having lots of lines on my displays and causing my computer to crash. I contact Gigabyte for support and after nearly a week they wrote back to me and said change the cable... After that, I didn't waste any time.. since it was a new purchase I requested an RMA from Newegg and they sent me a replacement card.

Oh, and before I did all of that.. I did check my bios and even wiped my hard drive and reinstalled Windows.. and that didn't have any effect. Someone suggested that the problem is... Gigabyte overclocks this particular card heavily and/or the memory used inside this card is prone to defects.. In either case, it just seems that batches of this card are bad and simply need replacing. So far I haven't have any problems with the replacement card.. it's only been about 5 days but so far I'm satisfied.

 

[Karim Bounnit]

Good idea

I've tried with another card and it's working, no crash. So R9 is the cause, now I will try tu use the waranty.

 

[Karim Bounnit]

Which REV is your card. I ordered a Gigabyte Rev3 R9 280X and it worked fine for the first few days... then boom... it started having lots of lines on my displays and causing my computer to crash. I contact Gigabyte for support and after nearly a week they wrote back to me and said change the cable... After that, I didn't waste any time.. since it was a new purchase I requested an RMA from Newegg and they sent me a replacement card.

Oh, and before I did all of that.. I did check my bios and even wiped my hard drive and reinstalled Windows.. and that didn't have any effect. Someone suggested that the problem is... Gigabyte overclocks this particular card heavily and/or the memory used inside this card is prone to defects.. In either case, it just seems that batches of this card are bad and simply need replacing. So far I haven't have any problems with the replacement card.. it's only been about 5 days but so far I'm satisfied.

Mine is a REV2, I did the same like you to no avail. Now I' tried my previous video card (Nvidia) and no crash at all.

At least you are lucky you could return yours, for me it will be almost impossible to claim the warranty on it because they will test it with a furmark, everything will be ok then they will send it back to me by saying product working perfectly and they will charge me also the testing.

 

[SBMfromLA]

I knew if I waited for Gigabyte to help me... the return period with Newegg would have expired.. that's why I went ahead and sent it back. You do have one option. Go the Gigabyte Website and see if a newer BIOS is available.. sometimes that will clear up problems. You'll need to install that @BIOS file to flash. Here is the direct link. First check to see which version you currently have on your card:

http://www.gigabyte.com/products/product-page.aspx?pid=4845#bios

Which REV is your card. I ordered a Gigabyte Rev3 R9 280X and it worked fine for the first few days... then boom... it started having lots of lines on my displays and causing my computer to crash. I contact Gigabyte for support and after nearly a week they wrote back to me and said change the cable... After that, I didn't waste any time.. since it was a new purchase I requested an RMA from Newegg and they sent me a replacement card.

Oh, and before I did all of that.. I did check my bios and even wiped my hard drive and reinstalled Windows.. and that didn't have any effect. Someone suggested that the problem is... Gigabyte overclocks this particular card heavily and/or the memory used inside this card is prone to defects.. In either case, it just seems that batches of this card are bad and simply need replacing. So far I haven't have any problems with the replacement card.. it's only been about 5 days but so far I'm satisfied.

Mine is a REV2, I did the same like you to no avail. Now I' tried my previous video card (Nvidia) and no crash at all.

At least you are lucky you could return yours, for me it will be almost impossible to claim the warranty on it because they will test it with a furmark, everything will be ok then they will send it back to me by saying product working perfectly and they will charge me also the testing.

 

[i7Baby]

If you explain to the seller what the problem is then you should be OK.

I don't think they'd use Furmark to test it.

 

[SBMfromLA]

By Seller you mean... Manufacturer, right? If it's under warranty... most places will just send you a refurbished card without even testing it. They'll just inspect it to see if you performed any modifications or physically damaged the card. That's what XFX did when I sent them a card a few years that kept crashing my system.

If you explain to the seller what the problem is then you should be OK.

I don't think they'd use Furmark to test it.

 

[i7Baby]

RMAs need to go through the seller. Not just straight back to the manufacturer. The seller can verify the date of purchase.

 

[SBMfromLA]

You're confused. You can request an RMA from the dealer within the first month... to return or exchange your card... after that you have to deal with the manufacturer with any problems. That's what I was referring too... and that's what I'm assuming the problem is with this person who asked... If he just bought the card... the logical thing to do would be to return it and buy another one... so I'm guessing it's been over a month and it's too late for him to do that.

RMAs need to go through the seller. Not just straight back to the manufacturer. The seller can verify the date of purchase.

 

[Karim Bounnit]

If you explain to the seller what the problem is then you should be OK.

I don't think they'd use Furmark to test it.

I already had a problem a while ago with a faulty video card, it took me 3 months to change it, until I showed them in their testing room that it didn't work. I put a game (genuine) and in 2 min it crashed. You know that the idiots don't event accept a recording of the crash.
I'm speaking about the seller, no point going until gigabyte.
Anyway in the worst case scenario I will sell it and buy an Nvidia, no more ATI for me.

 

[Karim Bounnit]

Hi,

I've tried to identify the Bios of the video card and the only thing that I get is xxxx-xxxx-xxxx-xxxx.

I don't know if I should flash it or no and with wich version.

 

[SBMfromLA]

Hi,

I've tried to identify the Bios of the video card and the only thing that I get is xxxx-xxxx-xxxx-xxxx.

I don't know if I should flash it or no and with wich version.

Did you run that @bios file for your card? It tells you exactly what version you are using... I sent you the link to it.. just select bios and download that.. or it should have been included with your card.

 

[Karim Bounnit]

Hi,

I've tried to identify the Bios of the video card and the only thing that I get is xxxx-xxxx-xxxx-xxxx.

I don't know if I should flash it or no and with wich version.

Did you run that @bios file for your card? It tells you exactly what version you are using... I sent you the link to it.. just select bios and download that.. or it should have been included with your card.

Wich one of them? I have 3 versions

 

[SBMfromLA]

Hi,

I've tried to identify the Bios of the video card and the only thing that I get is xxxx-xxxx-xxxx-xxxx.

I don't know if I should flash it or no and with wich version.

Did you run that @bios file for your card? It tells you exactly what version you are using... I sent you the link to it.. just select bios and download that.. or it should have been included with your card.

Wich one of them? I have 3 versions

You said you have the Rev2 Card... so just select that at the top of the box and you'll see the downloads for that card..

 

[Karim Bounnit]

You said you have the Rev2 Card... so just select that at the top of the box and you'll see the downloads for that card..[/quotemsg]

I did that but I have 3 bios versions F71, F4, F13 and wich one of them should I pick?

 

[i7Baby]

The latest.

 

[SBMfromLA]

You said you have the Rev2 Card... so just select that at the top of the box and you'll see the downloads for that card..

I did that but I have 3 bios versions F71, F4, F13 and wich one of them should I pick?
[/quotemsg]

You look at the bios currently on your card and choose the one above it.

 

[Karim Bounnit]

You look at the bios currently on your card and choose the one above it.[/quotemsg]

that's what I was saying earlier, it shows xxx-xxx at bios version so I don't know wich bios version I do have on my video card.

 

[i7Baby]

HWInfo should tell you.

 

[Karim Bounnit]

You said you have the Rev2 Card... so just select that at the top of the box and you'll see the downloads for that card..

I did that but I have 3 bios versions F71, F4, F13 and wich one of them should I pick?

You look at the bios currently on your card and choose the one above it.[/quotemsg]

I got it. Now I will try flashing.