Question HELP Gtx 1650 crashing to white screen after a while playing

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JuanmaFlowers

JuanmaFlowers

Mar 29, 2021
9
1
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First of all, sorry for my English. Recently I bought a Desktop PC with a gigabyte gtx 1650 OC and an i3 9100F, the guy that sold me te PC said that he never had problems with it, and he had win10 ltsc. But now, I have a white screen crash problem when I'm after a while playing some videogames like CSGO or Fortnite, optimized with the geforce experience app, but with other games like GTA: SA or L4D2 it doesn't happens, I already tried reinstalling the OS, and updating the drivers to the latest version, and It didn't fix anything. This is how the White screen sounds and looks like (it happened after a while playing fortnite): https://drive.google.com/file/d/1LXGhLYpVEo4d89AqMNKAt6FjHL9XiWc8/view?usp=drivesdk Any support is appreciated
 
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What are the system specs?
Motherboard?
RAM?
PSU?

What temperatures are you seeing on the GPU/CPU at the time of the crash?

Download and install WhoCrashed. This might help you find out if it's driver related crashing.
 
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mrblazito said:
What are the system specs?
Motherboard?
RAM?
PSU?

What temperatures are you seeing on the GPU/CPU at the time of the crash?

Download and install WhoCrashed. This might help you find out if it's driver related crashing.
Click to expand...

I have a PSU thermaltake Elitepower 550W
A Mobo Gigabyte H310 M2. RAM 16 GB 2400mhz (as the OS shows). The GPU is between 60-70 celsius ° and the CPU about 50 Thx, I will try that
 
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Ok I tried new things. I installed another OS, windows 10 ltsc, I downloaded the new nvidia drivers update from today, I turned the CSGO's visual setting to low and stills doing the same thing, I opened WhoCrashed everytime I had to restart the PC and it says that there's not dump files, I guess that this is a gpu issue right?
 
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download and install this
www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com
turn off the computer
remove on stick of ram
reboot
run memtest
if it passes
turn off the computer
replace the ram with the other stick then try again
if that passes come back, if it fails let us know
 
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spentshells said:
download and install this
www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com
turn off the computer
remove on stick of ram
reboot
run memtest
if it passes
turn off the computer
replace the ram with the other stick then try again
if that passes come back, if it fails let us know
Click to expand...
Im back, just ended both passmarks and both passed, 0 errors, everything is fine, or it looks like. It took a while
 
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Andrewbandrew05 said:
Try stress testing your GPU with furmark and your CPU with prime95. Run both for an hour so. I'm guessing its a GPU problem but it won't hurt to stress test CPU as well.
Click to expand...
Thank u, im back. I couldnt run the benchmarks for the hour, so I run both about half an hour, and both gave me 0 errors, no white screen or any crash. I run Furmark at 1280x720 because i wasnt sure if i could get the full hd without any issue, but yeah, i didnt have any problem. Do u think this is a game settings related issue? Thx for the support
 
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The idea behind stress testing is making your PC crash, so I'd run whatever the highest resolution you can is. One thing you could try is using integrated graphics for a bit and seeing if the problem continues to occur. It's def not a long term solution as you'll lose tons of frames, but it will help figure out if the problem is in any way GPU related.
 
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Andrewbandrew05 said:
The idea behind stress testing is making your PC crash, so I'd run whatever the highest resolution you can is. One thing you could try is using integrated graphics for a bit and seeing if the problem continues to occur. It's def not a long term solution as you'll lose tons of frames, but it will help figure out if the problem is in any way GPU related.
Click to expand...
Done, just finished the benchmark, same half an hour, at 1920x1080, fullscren. No errors, crashes or anything related. Max temperature of 76 Celsius Degrees
Is it right or there could be anything else failling? The white screen happened at CSGO and Fortnite, but GTA V at high setting full hd had no problems, i forgot to say that
 
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JuanmaFlowers said:
Done, just finished the benchmark, same half an hour, at 1920x1080, fullscren. No errors, crashes or anything related. Max temperature of 76 Celsius Degrees
Is it right or there could be anything else failling? The white screen happened at CSGO and Fortnite, but GTA V at high setting full hd had no problems, i forgot to say that
Click to expand...

Are all those games on steam?
Update steam
  1. Restart your computer and launch Steam.
  2. From a game's library page, select Manage > Properties.
  3. Select the Local files tab and click the Verify integrity of game files... button.
  4. Steam will verify the game's files - this process may take several minutes.
Do that for all of your games.

if that fails
download DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Download the most recent driver package
https://www.nvidia.com/Download/index.aspx
reboot into safe mode
run ddu remove all graphics drivers
reboot into regular windows
install the latest drivers
then reboot
then try the games again
 
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spentshells said:
Are all those games on steam?
Update steam
  1. Restart your computer and launch Steam.
  2. From a game's library page, select Manage > Properties.
  3. Select the Local files tab and click the Verify integrity of game files... button.
  4. Steam will verify the game's files - this process may take several minutes.
Do that for all of your games.

if that fails
download DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Download the most recent driver package
https://www.nvidia.com/Download/index.aspx
reboot into safe mode
run ddu remove all graphics drivers
reboot into regular windows
install the latest drivers
then reboot
then try the games again
Click to expand...
Done, all the games were verified and I done the ddu thing with the latest drivers (465) but it still doing the same thing, just that now it's a black screen with corrupted audio, and the PC stills working as usual. I dont really know what to do anymore, and as i can see prob its not a gpu physical problem, so, what should i do now?
 
Last edited:
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Andrewbandrew05 said:
Id try setting up a seperate test os on another drive. Redownload your games on it and see what happens, if it works you'll have to do a complete reinstall but if it doesn't you'll know its not a software problem
Click to expand...
I already tried two OS, windows 10 pro and windows 10 enterprise ltsc (the supposed windows 10 lite) and at both it does the same thing, so i dont really think is the OS, but maybe the HDD is the problem. Gonna try it, then
 
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