Question Help - How do I go about fixing these unplayable game spikes?

Aug 25, 2020
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Specs: i7-8700 / EVGA GeForce GTX 1080 FTW / ROG STRIX Z370-H GAMING / Optix G24C (16GB Ram, 64 bit, Spectrum isp)

This PC was built back in June 2018, worked flawlessly on multiple different routers while moving place to place. There's also next to no dirty or dust on any parts on the inside of the case. This month, August 14th I was hit by an unplayable lag spike that only turns on while playing games. I can watch movies and browse the internet without any issues for a straight 24 hours. As soon as any game (COD, Warframe, Rust, Hearthstone, CS) is loaded up, my character will begin to rubber band like no tomorrow within 10 minutes of playing.

Here is a short clip of COD in-game:
View: https://www.youtube.com/watch?v=PPYQSAt4iLs


I have manually went through all drivers (with DDU), updated the BIOS, updated to 2004 Windows, completely reset every piece of hardware that has to do with the ISP, reset NIC, tested FurMark on the GPU, used multiple scan software (AVG and Malwarebytes), unplugged and secured all connections inside the PC, and multiple other things.

I will be testing a new Ethernet cable tomorrow, however, the only thing I did not want to do was to reformat. Please, any and all suggestions to help figure out the issue and/or solve this issue is much appreciated.
 
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool
 
Aug 25, 2020
6
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10
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run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool

Userbenchmark: https://www.userbenchmark.com/UserRun/32201342
Windows integrity was completed.
Ran the memtest over night with zero errors.
SeaTools: Ran short drive self test on all three drives. Also ran SMART test on the harddrive and still running a long generic test.
Currently on a clean boot.
 
reset the BIOS by jumper

Run Samsung Magician to check the Samsung drives

set the Ram speed via XMP profile to 3000MHz

Ask you isp for problems on your line

were several anti virus utilities installed before you had issues?

Are any 3rd party firewalls installed?

Is the windows firewall set to private instead of public?
 
Aug 25, 2020
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Originally I thought it was an internet issue also, however, I am unable to reproduce these spikes while playing the same game on the Xbox (through wifi). We also have the cable guy coming out to check it out this weekend.

Ping statistics for 2607:f8b0:4009:80d::200e:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms
 
Aug 25, 2020
6
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reset the BIOS by jumper

Run Samsung Magician to check the Samsung drives

set the Ram speed via XMP profile to 3000MHz

Ask you isp for problems on your line

were several anti virus utilities installed before you had issues?

Are any 3rd party firewalls installed?

Is the windows firewall set to private instead of public?

Ram set to 3000MHz.

Cable guy should be out to check on things by this weekend.
(I have also swapped over to two other Ethernet cables with same results.)

Both AVG and Malwarebytes have been installed on the computer since 2018.

All firewalls are currently turned off, and if on, they are set to the public network for our home network.

Running the Magician now and reseting BIOS by jumper afterwards.
 
Aug 25, 2020
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Hooked up old PC for tests. Basic games worked completely fine, moved over a ton of videos and reformatted the problem PC. Conclusion being that there was either a faulty software or bug somewhere deep in the PC. Troubleshooting for two and a half weeks for a basic lag issue was too much, and I never found out what the issue actually was.
 

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