[SOLVED] Help installing new amd drivers

dingobud

Prominent
May 5, 2020
7
0
510
0
System Specs
Ryzen 2700
Rx580
16 GB RAM
600W PSU
Software Version
2020.0421.1645.30151
Driver Version
19.50.29.27-200421a-354308E-RadeonSoftwareAdrenalin2020

So I'm pretty new to pcs I got a pre-built and I had a friend set everything up for me including my drivers. But lately, in certain games, I've noticed that I'd be getting good frames but it would look like I'd be getting 30 fps when and It only happened when I was in fullscreen and when I changed it to windowed mode It'd look fine. These problems would primarily happen in Rocket League and Genshin Impact. I've come to the idea that it may be a problem with my drivers and even if it isn't it's still good for me to update my drivers because they're out of date. But I don't know how to do it so I'm wondering how to install new drivers, and the process I'd have to go through, to properly update my drivers. And if possible could someone provide the links needed to do so. It would be very well appreciated.
 

Darkbreeze

Retired Mod
Before you go through all of that, and we WILL get to it eventually, what is the exact model of your 600w power supply? I have concerns about that as it could cause many problems including the ones you are describing, since there are currently really no good or even decent quality power supplies being built on 600w platforms, and any that were are likely VERY old models.

As far as the drivers are concerned, in regard to your GX card drivers, all you need to do is download the latest drivers for your operating system version from AMD located here:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

Then, run the package you have downloaded when the download is complete.

If that doesn't resolve the issue, you might need to do some or all of the following.

If there are any steps listed here that you have not already done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.



First,

Make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.


Second,

Go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates. When it comes to the chipset drivers, if your motherboard manufacturer lists a chipset driver that is newer than what the chipset developer (Intel or AMD, for our purposes) lists, then use that one. If Intel (Or AMD) shows a chipset driver version that is newer than what is available from the motherboard product page, then use that one. Always use the newest chipset driver that you can get and always use ONLY the chipset drivers available from either the motherboard manufacturer, AMD or Intel.


IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.


Third,

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory and SPD tabs. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.



Fourth,

A clean install of the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.


If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.



And last, but not least, if you have never done a CLEAN install of Windows, or have upgraded from an older version to Windows 10, or have been through several spring or fall major Windows updates, it might be a very good idea to consider doing a clean install of Windows if none of these other solutions has helped. IF you are using a Windows installation from a previous system and you didn't do a clean install of Windows after building the new system, then it's 99.99% likely that you NEED to do a CLEAN install before trying any other solutions.


How to do a CLEAN installation of Windows 10, the RIGHT way
 

Darkbreeze

Retired Mod
Before you go through all of that, and we WILL get to it eventually, what is the exact model of your 600w power supply? I have concerns about that as it could cause many problems including the ones you are describing, since there are currently really no good or even decent quality power supplies being built on 600w platforms, and any that were are likely VERY old models.

As far as the drivers are concerned, in regard to your GX card drivers, all you need to do is download the latest drivers for your operating system version from AMD located here:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

Then, run the package you have downloaded when the download is complete.

If that doesn't resolve the issue, you might need to do some or all of the following.

If there are any steps listed here that you have not already done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.



First,

Make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.


Second,

Go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates. When it comes to the chipset drivers, if your motherboard manufacturer lists a chipset driver that is newer than what the chipset developer (Intel or AMD, for our purposes) lists, then use that one. If Intel (Or AMD) shows a chipset driver version that is newer than what is available from the motherboard product page, then use that one. Always use the newest chipset driver that you can get and always use ONLY the chipset drivers available from either the motherboard manufacturer, AMD or Intel.


IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.


Third,

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory and SPD tabs. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.



Fourth,

A clean install of the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.


If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.



And last, but not least, if you have never done a CLEAN install of Windows, or have upgraded from an older version to Windows 10, or have been through several spring or fall major Windows updates, it might be a very good idea to consider doing a clean install of Windows if none of these other solutions has helped. IF you are using a Windows installation from a previous system and you didn't do a clean install of Windows after building the new system, then it's 99.99% likely that you NEED to do a CLEAN install before trying any other solutions.


How to do a CLEAN installation of Windows 10, the RIGHT way
 

dingobud

Prominent
May 5, 2020
7
0
510
0
Sorry I made a mistake I didn't mean 600W but 550W and I checked the PSU and the brand was dell. Also after I would uninstall and install new drivers would I want to turn safe mode off or would it automatically turn off?
 

Darkbreeze

Retired Mod
Safe mode has to manually be entered every time you boot, otherwise you boot normally. So no, you don't need to turn anything "off". Just follow the procedure, and when you restart, it would automatically revert to normal boot behavior.

Dell isn't known for terrific power supplies EXCEPT in the few cases where they are Delta manufactured power supplies. If you can, it would be helpful to take a picture of the label on the side of the power supply and post the image to Imgur then link to it here, as explained here:

 

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