[SOLVED] Help me please blue screen

May 4, 2020
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Help me please,

So today i put some extra RAM in my pc and now i have a blue screen and i tried everyting but nothing helps

i hope you guys can help me.
 

Colif

Win 10 Master
Moderator
yes it sais:
log file: D: \ Windows \ System32 \ LogFiles \ Srt \ SrtTrail.txt
I don't like that code. As the only answer I have for it is reinstall windows. THere are other answrs but the one that works the most often is a clean install.
Its a sign windows is broken.

Its odd you get it after replacing ram but then... did you unplug PC when you replaced ram?

Win 10 isn't off when you shut down, its sleeping. It saves info to ram so that when you start back up its already half loaded. Thats great but can lead to problems if you unplug PC after its "off". That could be what happened here, it appears parts of windows got broken in the change.

So the ram replacement might be fine, its just windows that isn't.

is there anything on PC you want to rescue?

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose command prompt
type notepad and press enter
in notepad, select file>open
Use file explorer to copy any files you need to save to USB or hdd

ONce you copied everything off you need to keep, I would clean install
follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/
 
Reactions: dantepepijn

Colif

Win 10 Master
Moderator
when you say Blue screen, do you mean an error or screen is just blue?

So was extra ram the same as the other ram?

If you didn't have BSOD
Add ram
Have BSOD

we can sort of guess what cause might be

did you try taking new ram out?

MIxing ram sticks that aren't from the same set can lead to BSOD
 
May 4, 2020
6
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10
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when you say Blue screen, do you mean an error or screen is just blue?

like bluescreen of death

So was extra ram the same as the other ram?

no and so i think now that was pretty stupid from me

If you didn't have BSOD
Add ram
Have BSOD

what is BSOD

we can sort of guess what cause might be

did you try taking new ram out?

Yes

MIxing ram sticks that aren't from the same set can lead to BSOD
 

Colif

Win 10 Master
Moderator
BSOD = Blue Screen of Death

were you getting any errors before you put ram in?

what are some details of the PC? IS it a custom build or brand name? If custom, do you know what motherboard? If brand, what make/model?

How much ram did you have before?
How much did you add?


Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD -
that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem
 
May 4, 2020
6
0
10
0
BSOD = Blue Screen of Death

were you getting any errors before you put ram in?

no

what are some details of the PC? IS it a custom build or brand name? If custom, do you know what motherboard? If brand, what make/model?

its my old its a hp compaq 8200 elite small form factor

How much ram did you have before?

4

How much did you add?

4

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD -
that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

the problem is that i cant get in my pc that is the problem
 

Colif

Win 10 Master
Moderator
May 4, 2020
6
0
10
0
Does it have an error code on the blue screen?

yes it sais:
log file: D: \ Windows \ System32 \ LogFiles \ Srt \ SrtTrail.txt

4 dimm slots on motherboard.
this is likely the 1st stick
4GB, PC3-10600, DDR3-1333 MHz, 240-pins, non-ECC, unbuffered DIMM (Dual In-Line Memory Module)

no i have 2 2GB 1Rx8 pc3 12800U

https://support.hp.com/ie-en/document/c02831330

do you happen to have the codes for the new stick?

yes, 2 2 GB 1RX8 pc3 10600U

PC can go to max of 32gb as tested here - https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/What-s-the-max-RAM-for-HP-Elite-8200-minitower/td-p/1495263
 

Colif

Win 10 Master
Moderator
yes it sais:
log file: D: \ Windows \ System32 \ LogFiles \ Srt \ SrtTrail.txt
I don't like that code. As the only answer I have for it is reinstall windows. THere are other answrs but the one that works the most often is a clean install.
Its a sign windows is broken.

Its odd you get it after replacing ram but then... did you unplug PC when you replaced ram?

Win 10 isn't off when you shut down, its sleeping. It saves info to ram so that when you start back up its already half loaded. Thats great but can lead to problems if you unplug PC after its "off". That could be what happened here, it appears parts of windows got broken in the change.

So the ram replacement might be fine, its just windows that isn't.

is there anything on PC you want to rescue?

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose command prompt
type notepad and press enter
in notepad, select file>open
Use file explorer to copy any files you need to save to USB or hdd

ONce you copied everything off you need to keep, I would clean install
follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/
 
Reactions: dantepepijn
May 4, 2020
6
0
10
0
I don't like that code. As the only answer I have for it is reinstall windows. THere are other answrs but the one that works the most often is a clean install.
Its a sign windows is broken.

Its odd you get it after replacing ram but then... did you unplug PC when you replaced ram?

Win 10 isn't off when you shut down, its sleeping. It saves info to ram so that when you start back up its already half loaded. Thats great but can lead to problems if you unplug PC after its "off". That could be what happened here, it appears parts of windows got broken in the change.

So the ram replacement might be fine, its just windows that isn't.

is there anything on PC you want to rescue?

no not really

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose command prompt
type notepad and press enter
in notepad, select file>open
Use file explorer to copy any files you need to save to USB or hdd

ONce you copied everything off you need to keep, I would clean install
follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

i am now installing


OMG
OMG
OMG it worked i think thank you so so so much
 

Colif

Win 10 Master
Moderator
perhaps we wait and see if they have any more BSOD as they reinstalled windows to fix the last one. That error they got has something to do with the MBR, as the fixes revolve around fixing it and many of them don't work in my experience. Or for me anyway.
 

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