Hi, forgive my bad english is not my first language.
Weeks ago I had just assembled my first PC with the ryzen 5700g. But since then I have always had a problem with the screen: Suddenly it freezes for a few seconds and then it goes completely black and I have to restart. It happens especially when I watch videos on YouTube or use my video player. In the event viewer says "amdwddmg stopped responding and has successfully recovered"
I think I have located the problem and it's the display driver AMD Radeon(TM) Graphics of my APU: It says "device not started (dispositivo no iniciado)"
https://i.vgy.me/rijhdt.png
Here you have a screenshot of the Event Viewer, for some reason there are 2 AMD Radeon(TM) Graphics that say the same:
https://i.vgy.me/q6762y.png
I have tried different things like installing the latest drivers cleanly or reset Windows but I still have the same problem.
My configuration is:
Motherboard: B550 Phantom Gaming-ITX/ax
Ram: G.skill Royal F4-3200C16D-16GTRS
Power supply: Corsair SF600 Platinum
Cpu/Apu: Ryzen 5700G
Disk: Samsung 970 plus 1tb
Bios: The latest of Asrock
Here you have some screenshots that may be useful to you.
https://i.vgy.me/51aHS8.png
https://i.vgy.me/cX368E.png
Will my Ryzen be faulty?
Weeks ago I had just assembled my first PC with the ryzen 5700g. But since then I have always had a problem with the screen: Suddenly it freezes for a few seconds and then it goes completely black and I have to restart. It happens especially when I watch videos on YouTube or use my video player. In the event viewer says "amdwddmg stopped responding and has successfully recovered"
I think I have located the problem and it's the display driver AMD Radeon(TM) Graphics of my APU: It says "device not started (dispositivo no iniciado)"
https://i.vgy.me/rijhdt.png
Here you have a screenshot of the Event Viewer, for some reason there are 2 AMD Radeon(TM) Graphics that say the same:
https://i.vgy.me/q6762y.png
I have tried different things like installing the latest drivers cleanly or reset Windows but I still have the same problem.
My configuration is:
Motherboard: B550 Phantom Gaming-ITX/ax
Ram: G.skill Royal F4-3200C16D-16GTRS
Power supply: Corsair SF600 Platinum
Cpu/Apu: Ryzen 5700G
Disk: Samsung 970 plus 1tb
Bios: The latest of Asrock
Here you have some screenshots that may be useful to you.
https://i.vgy.me/51aHS8.png
https://i.vgy.me/cX368E.png
Will my Ryzen be faulty?