Question Help me with my computers mic please

[Villiers]

My Laptop(Dell Inspiron 15 3000) does not detect my headset's mic, it detects the headphones but not the mic, it uses the laptop's built-in mic. It worked before I upgraded to Windows 11 from Windows 10 but I realized it too late and I can't convert back to Windows 10 anymore. I have deleted the drivers and reinstalled them but I just can't figure out why it does not work.
i have Kotion for Each gaming headset(will link them)
if anyone can help or have any advice please let me know.
https://www.takealot.com/kotion-g9000-gaming-headphones-with-mic-blue/PLID54555285
Oh and i have tested the headset on another compter and the mic works : )

 

[Colif]

since it uses a 3.5mm jack, I would think it uses the drivers on the laptop.

normally only need drivers for USB mics/etc

do you have support assistant on the laptop? https://www.dell.com/support/conten...edgebase/software-and-downloads/supportassist

I would check you have newest drivers for it and see if that helps

 

[Colif]

what model is it exactly?

https://www.dell.com/support/home/en-au/product-support/product/inspiron-3000/drivers
this can't be right since its showing windows 98.

 

[Villiers]

what model is it exactly?

https://www.dell.com/support/home/en-au/product-support/product/inspiron-3000/drivers
this can't be right since its showing windows 98.

So on the laptop (below the keyboard) it says Inspiron 15 3000, but i went to the Dell website and it said this device is
Inspiron 15 3576
so yeah i guess it is that

 

[Colif]

Dell does not support Windows 11 on your device so there is that - https://www.dell.com/support/home/en-au/product-support/product/inspiron-15-3576-laptop/drivers

try running the updater on that site anyway as win 10 drivers still work fine with win 11.

it uses realtek audio...

 

[Villiers]

Dell does not support Windows 11 on your device so there is that - https://www.dell.com/support/home/en-au/product-support/product/inspiron-15-3576-laptop/drivers

try running the updater on that site anyway as win 10 drivers still work fine with win 11.

it uses realtek audio...

Yeah so i used the dell updater and there was a few updates but none of them was for any sound drivers. I am not sure waht else i can do. Otherwise i am going to have to send my laptop in for someone else to repair.

 

[Villiers]

Dell does not support Windows 11 on your device so there is that - https://www.dell.com/support/home/en-au/product-support/product/inspiron-15-3576-laptop/drivers

try running the updater on that site anyway as win 10 drivers still work fine with win 11.

it uses realtek audio...

I tried the updater but it still dont work. You dont have any other advise??

 

[Colif]

I am pretty sure you can use your win 10 license still. If it worked fine in win 10 you could reinstall it and just nto upgrade to 11.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

copy anything off laptop you want to save before doing this.

 

[Villiers]

I am pretty sure you can use your win 10 license still. If it worked fine in win 10 you could reinstall it and just nto upgrade to 11.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

copy anything off laptop you want to save before doing this.

Do i have to use a usb, can't i just say upgrade this PC??

 

[Colif]

windows 10 isn't an upgrade path for windows 11. Only way to get 10 back is a clean install.

 

[Villiers]

windows 10 isn't an upgrade path for windows 11. Only way to get 10 back is a clean install.

Ok, Thanks i will try this and let you know if it works.

 

[johnbl]

did you try running windows control panel->hardware and sound->manage audio devices then go to the recording tab and select the microphone you want as the default? by default the internal microphone is selected.