Question Help Needed - 3080Ti with <10% utilisation

[__Username__]

Hope this is the right place. Any help appreciated.

I am time poor with aspirations of playing flight sims in what little spare time I have. I didnt want to muck around building my own and chasing a GPUG so I got a PC assembled by a reputable company in Australia, but am having trouble with any games I have tried to play.

MSFS returns 1 FPS in the menu!
ARMA 3 got me 15 FPS in the tutorials, on the lowest settings (13% CPU utilisation and 2% GPU).

I have updated BIOS, updated drivers and played with endless settings both in game and the Nvidia control panel. No improvement. CPU benchmark returns results in line with the build.

I am wondering if anyone knows of any likely fix, or whether I should just send back to the place I bought it and ask them to fix it. My next step is to try reinstall windows as a last resort.

Specs are:

64Gb DDR4 running 3200.
1tb SSD.
RTX 3080 Ti
i7-12700KF
Asus Prime Z690-P WIFI D4
Corsair RM850X PSU.
Windows 11 64 bit


EDIT: in case anyone sees this, I have come across a post saying that citrix desktop is causing issues in MSFS. I've been working from home using the same machine, so will uninstall this and try both games again.

 

[JohnBonhamsGhost]

I have come across a post saying that citrix desktop is causing issues

i've seen multiple threads and articles related to this recently.
each of them reporting similar issues until Citrix was uninstalled.

 

[__Username__]

Can confirm that this was the issue. Currently getting 60fps, now only capped by the monitor.