Help: New PC

[Theprocraft20]

About a week ago, I build a tank of a PC. I spent around $1700 on it. Here are the specs:

-intel i5 4690k
-980 ti
-16Gb Ripjaws RAM
-Samsung EVO SSD 500gb
-Cooler Master Hyper 212 EVO CPU cooler
-Windows 7

For the first few days it was running AMAZINGLY. Planetside 2 completely maxed, with hundreds of FPS to spare (1920 x 1080). A bunch of other games maxed just fine. I put my computer to sleep and we went camping for 2 days. When I get back to turn on my PC I realized that its been shut down. When I turned it back on I see that it had the "Windows has failed to shut down properly, start windows normally?" error. So I started it normally back up, and I see a text box that said it just recovered from a blue screen error. I saw this error a while ago with one of my old Alienware PC's. So I shrugged it off. But then when one of my friends wanted to play CS:GO with me. I loaded it up for the first time, and proceeded to turn up all the settings to max, because it should be no problem. The 980 Ti will obviously DESTROY this game. But then I went in and was only getting around 30 FPS like the 980 Ti didn't even exist!!! I was really ticked at this point. So I thought to turn the graphics all the way to low to try to see if that did anything. But didn't. No change in FPS at all. This is where Things are funky. So I loaded back up Planetside 2 to see if this was effecting this game. And it turns out it is... This is doing it for all of my games, they are all running at about the same FPS level. But back to when I was playing CS:GO... When I closed the game to see what was the matter, my computer blue screened, and I got this giant blue screen error on my monitor, and everything crashed. I don't know if this is relevant, but when I launched CS:GO I got this subtle annoying low beeping noise in the background. Just a constant beep, then only went away when the map loading screen was up. I also don't know if this is relevant either, but when my computer recovers from a blue screen, it never detects my wireless adapter and I have to plug i back in again.

This should not be happening as all of these parts are all extremely premium and powerful. Does anyone know what's going on?

P.S. I bought these parts very recently from Microcenter, so if something is wrong, it wouldbe very easy to return them

-Thanks for your help guys

 

[vhatever]

Have you tried removing/reinstalling all your drivers? Also make sure you don't have any funky things going on with your vsynch. that's all I've got, but I'm not expert. certainly seems strange as described.

 

[lunyone]

Sounds to me that your running off of the iGPU that comes included with the 4690k. I would also double check that your GPU is sitting into the PCI-e slot well (I would pull it out of the slot and reseat it into the slot). Check your PCI-e power connection from the PSU to the GPU and reseat all of those connections as well.

Also what PSU do you have with the system?

 

[Karadjgne]

Check in Windows, admin tools, event viewer and look to see what the critical error was that caused the shutdown.

 

[Theprocraft20]

Check in Windows, admin tools, event viewer and look to see what the critical error was that caused the shutdown.

I am seeing two critical events what appear to be the two bluescreens, and the source for both are "Kernel-Power"

The event ID is 41, and the task category is (63)

 

[Karadjgne]

That's a lack of power shutdown. Basically the cpu registers that it's under volted, so kernel shutdown to prevent possible damage. There are various causes for this, faulty psu, bad connection either at the psu or motherboard (connectors not fully seated etc), bad psu cord, bad electrical outlet, bad connection at outlet, loose connection in the house panel (happens after several years of use) or quite commonly an overloaded circuit.

 

[lunyone]

What was the fix?

 

[Theprocraft20]

UPDATE: I returned everything but the 980 Ti, and it all worked just fine. Until right now, with almost a completely new build, and I just got a blue screen Kernel Power error while playing CS:GO. Any suggestions?

 

[lunyone]

* What PSU do you have?
* Try a different outlet (no surge protector, if you use one). When I mean a different outlet, I mean a different one in the room, not just the one above or below on the same one.

Did you try following what Karadjgne suggested above??

 

[westom]

UPDATE: I returned everything but the 980 Ti, and it all worked just fine. Until right now, with almost a completely new build, and I just got a blue screen Kernel Power error while playing CS:GO.

First, eliminate a popular urban myth. The low voltage apparently detected by hardware is hot hardware harmful. If a voltage is too far out of spec, a power controller (not CPU registers) stops the CPU and powers off its PSU; so that software is protected.

Second, apparently shotgunning was implemented - replaced good parts without any reason to suspect any one - without first identifying the defect. A most likely suspect and the one defect that can make all other parts act defective is the system's foundation: power system. PSU is only one part of that system.

Essential and always done before changing anything is to collect hard facts. For example, BSOD had many numbers and error messages that are essential for identifying a failed or slowly failing part or subsystem. Currently, you do not even know whether the problem is to the left (software) or right (hardware). Numbers are always required for any definitive solution.

Does not matter the reputation of any parts. What only matters is the condition and implementation of your one part. Many failures are detected by intermittent anomalies months earlier. That is also why information is stored in the Event log. And why heat (ie operating hardware in a 100 degree F room) is also a powerful diagnostic tool to identify hardware that will fail hard months or even a year later.

Long before changing or accusing anything, first confirm the hardware's foundation. That is a power system. A meter, some requested instructions, and minutes of labor would answer that question without any more doubts or speculation (phrases such as 'it could be').

That is for an anomaly on the semiconductor side of the PSU. Completely different and unrelated are anomalies on the AC mains side. Connect an incandescent bulb to the same receptacle. If that bulb remains contantly at above 40% intensity, then AC mains are perfectly good. A dimming light bulb may indicate defective power for motorized appliances but is perfectly good power for electronics. Light bulb is simply another powerful diagnostic tool.

 

[Karadjgne]

A hairdryer. Preferably the 1500w kind is the best tool to use when checking loads on AC outlets. When you plug it in, don't seat it all the way down, leave a small gap, large enough to slide the test leads on a multimeter behind it. In the US, voltages vary according to distance from source, so you'll get anything from @110-130v, with most areas getting @115-124v. Test the voltage at outlet first, then test under load. Should be the same.

Also try a circuit test. Turn on the hairdryer and park it in a safe position and leave it run for a few minutes. At @ 13amps,its a considerable draw, but we'll within the 15amp tolerance of most bedroom breakers. Head to your circuit panel and find your bedroom breaker. It should be warm to the touch. If it's hot, there's your problem. Loose wiring creating high resistance, creating over amp draw, which is heat. Have an electrician, or someone for sure who knows what they are doing, check the wiring and tightness of all connections. A loose neutral (very common in houses with some age) will cause all kinds of headaches, least of which is light bulbs that burn out very fast. A new outlet costs less than $1, cheap insurance.

Eliminate everything possible, check all pins in all power connectors, make sure all are seated correctly, plug pc directly to the wall, no power strip/surge protector, remove hibernation, use S1 not S3 sleep in bios etc. Once all possible causes are eliminated, what's left will be the answer.

You are running a 980ti. What you haven't said is exactly what psu, size, make, model.

 

[lunyone]

Please let us know which PSU you are using. We have asked and we still don't know and this is probably the most important question that pertains to this problem.