Question Help! ntoskrnl.exe repeated BSODs

Feb 27, 2021
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Hello,

Last two days have had BSOD's. Here are my dump files https://drive.google.com/drive/folders/1HLwptAc3Z_CsZ3grOQyF9GVuW04ampyh?usp=sharing

Laptop is ASUS X552E
AMD Quad Core A4 - 5000 1.5GHz
6GB RAM
750GM HDD

Processor AMD A4-5000 APU with Radeon(TM) HD Graphics 1.50 GHz
Installed RAM 6.00 GB (5.44 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home N
Version 20H2
Installed on ‎2020-‎11-‎24
OS build 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0

Let me know if you need anything else.

Thanks!
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/apx9gbu6/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:022721-36906-01.dmp (Feb 27 2021 - 14:52:38)
Bugcheck:CRITICAL_STRUCTURE_CORRUPTION (109)
Probably caused by:Unknown_Image (Process: csrss.exe)
Uptime:0 Day(s), 6 Hour(s), 22 Min(s), and 37 Sec(s)

The following dump files were 0 bytes long which means they are invalid:
022621-35171-01.dmp

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Most dumps have more than 1 line for me to work with
STACK_TEXT:
ffff82063be36e28 0000000000000000 : 0000000000000109 a3a00fe5a048d638 b3b71c6bf2c71ef0 fffff807834c1bb0 : nt!KeBugCheckEx
not today.. well, um.. okay
csrss = slient server runtime service - its where you user runs.

right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth
and press enter


SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

I can't find the support page for it which is always handy. its only 6 years old, my 12 year old motherboard is still there?

I suspect its your internet drivers since they oldest things on laptop not made by Asus or AMD
Sep 21 2017athw10x.sysQualcomm Atheros Extensible Wireless LAN device driver
 

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