Question HELP: PC Build - Monitor flickers on and off

May 15, 2023
10
6
15
Hello everybody,

I hope you are all doing well.

For quite a while now I am desperatly trying to fix an issue with my PC and am left clueless. I hope you can suggest a potential solution. I am thankful for any tip and help!


My specifications:

I have built this PC in 2019 with the following components:


System Type x64-based PC Win10

Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

BaseBoard Manufacturer ASRock

BaseBoard Product X370 Taichi

Radeon RX 580 Series

Installed Physical Memory (RAM) 32.0 GB

Description Disk drive
Manufacturer (Standard disk drives)
Model ST4000VN008-2DR166

Description Disk drive
Manufacturer (Standard disk drives)
Model Samsung SSD 970 EVO Plus 1TB

Description Disk drive
Manufacturer (Standard disk drives)
Model ST4000VN008-2DR166


My issue:


Sadly I had this issue from the beginning. The screen flickers and small horizontal lines occur from time to time. Sometimes it does not appear at all for days, other times it's coming up constantly.

In this video you can see the issue:



Fixing attempts:


1. fixing attempt

At first I tried different display-cables and displays. The Problem did appeared with/on all of them.


2. fixing attempt

Recently I have ordered a new power supply (Pure Power 12M 650W). Unfortunatly the issue didn't go away with this new power supply.


3. fixing attempt

For this reason I have borrowed a graphics card (md-radeon-hd-8350-1gb), but the issue was still there even with this graphics card.


4. fixing attempt

Since I still had the issue with a different graphics card, I bought a new motherboard. Since they didn't have my model (x370) I bought the same motherboard but in the x570 version (ASrock X570 Taichi), in hopes that I get to keep my system (software).



Result:


Now I have two issues.

Fristly, the original Problem was still there even with another motherboard.

Secondly, the starting screen, on which I could see the original issue, said the following:


'New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed.

Press Y to reset fTPM, if you have BitLocker or encryption enabled, the system will not boot without a recovery key

Press N to keep previous fTPM record and continue system boot, fTPM will NOT enable in new CPU, you can swap back to the old CPU to recover TPM related Keys and data.'


Since I already saw that the original issue was still there on this starting screen, I decided to not press any key, but to shut down the PC with the power-button, because I want to keep my system (software).



What now:


1. Can I simply put all the hardware back on my original x370 motherboard and start my system as if nothing happened?

2. What can I try to fix my original issue, being that a powersupply, graphics card and motherboard change did not fix the issue?


Concluding words:


I am completly clueless what I can do now and hope that someone can give me a suggestion what I can try to fix my issue. I am thankful for any tip.

Thanks in advance!

Take care
 

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

Since I still had the issue with a different graphics card, I bought a new motherboard. Since they didn't have my model (x370) I bought the same motherboard but in the x570 version (ASrock X570 Taichi), in hopes that I get to keep my system (software)
As I'm reading this, it seems you didn't reinstall the OS. If not, that's the first thing you need to do after a motherboard swap.

BIOS version for your motherboard at this moment of time?

Regarding the drivers for your GPU, you should use DDU to remove all GPU drivers, not just for you discrete GPU, then manually reinstall the latest GPU drivers for your AMD GPU in an elevated command, i.e, Right click installer>Run as Administrator.
 
May 15, 2023
10
6
15
Welcome to the forums, newcomer!
Hello, and thank you for your response.
Since I still had the issue with a different graphics card, I bought a new motherboard. Since they didn't have my model (x370) I bought the same motherboard but in the x570 version (ASrock X570 Taichi), in hopes that I get to keep my system (software)
As I'm reading this, it seems you didn't reinstall the OS. If not, that's the first thing you need to do after a motherboard swap.
Yes, I can't reinstall the OS, because I need the system on my SSD to stay intact. Currently the starting screen says this:

'New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed.

Press Y to reset fTPM, if you have BitLocker or encryption enabled, the system will not boot without a recovery key

Press N to keep previous fTPM record and continue system boot, fTPM will NOT enable in new CPU, you can swap back to the old CPU to recover TPM related Keys and data.'

My plan now is to buy another SSD install win10 and check if the issue is resolved (I was told that a SSD swap can fix this kind of issue even if there is no error when checked, so I am curious to find out if that works for me).

BIOS version for your motherboard at this moment of time?
I'm going to setup a new system on the new motherboard (with a new SSD) and check for the BIOS version then. After that I want to put my original system together and I'm going to check the BIOS version of that as well then.
Regarding the drivers for your GPU, you should use DDU to remove all GPU drivers, not just for you discrete GPU, then manually reinstall the latest GPU drivers for your AMD GPU in an elevated command, i.e, Right click installer>Run as Administrator.
Will DDU remove drivers of my audio hardware as well (external interface)?