Help please: Computer won't work properly anymore and force restarts constantly

[CRoy24]

My computer keeps restarting randomly giving me the error "Driver_power_state_failure" and sometimes "VIDEO_DXGKRNL_FATAL_ERROR". Also, while looking for solutions I found that the NVIDIA 970M graphics card on my computer has come with does not show up always on device manager. The integrated Intel graphics card is always there, however Nvidia sometimes is not. I contacted Nvidia support recently thinking it was an issue with their graphics card, but they told me it is most likely a BIOS problem or a Wireless Ethernet card problem, however he didn't really know. I have tried updating my video card drivers, changing power settings on the laptop, closing background programs, changing to "High performance mode" in NVIDIA control panel (but now the control panel won't even open giving me an error) and restarting in a clean state safe mode. The forums don't help me either and I am lost at what to do next. I would like my NVIDIA card to be the primary card on my computer and for the laptop to stop randomly restarting with a frowny face and a failure message. Any advice is appreciated since it has been like this for a couple of weeks now.

I have a Gigabyte P55 Laptop with Windows 10 if that helps at all

 

[The Paladin]

I would like my NVIDIA card to be the primary card on my computer and for the laptop to stop randomly restarting with a frowny face and a failure message

for a moment I though this was a desktop, but your peaking of an external video kit for a laptop connected to it correct ?

 

[CRoy24]

I would like my NVIDIA card to be the primary card on my computer and for the laptop to stop randomly restarting with a frowny face and a failure message

for a moment I though this was a desktop, but your peaking of an external video kit for a laptop connected to it correct ?

No, just the internal Nvidia video card that came with the laptop. I have not upgraded the laptop at all. One day I just turned it on and all of these issues appeared. I didn't download anything that would have triggered this either.

 

[The Paladin]

I suggest you download a fresh set of drivers for your video card and save them on your desktop
then download DDU, and save it to your desktop as well
reboot in safe mode, and launch DDU and clean the old drivers out
reboot normally and install the fresh copy of drivers you got, and see where it takes you

 

[CRoy24]

I suggest you download a fresh set of drivers for your video card and save them on your desktop
then download DDU, and save it to your desktop as well
reboot in safe mode, and launch DDU and clean the old drivers out
reboot normally and install the fresh copy of drivers you got, and see where it takes you

Unfortunately right after I finished doing this, my computer gave me the "Driver power state failure" restart message and it has restarted twice since. It's just such a frustrating situation.

 

[CRoy24]

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