[SOLVED] help please i brought my new pc and it freezes

Nov 13, 2019
3
0
10
when my gpu usage reach 100% its my pc freeze then screen goes black
my specs are
cpu =ryzen 3800x
gpu=rtx 2070 super
mother board = msi 570x gaming plus
ram=16 gb
 
Solution
The GPU Temperature has nothing to do with it.
The problem is his GPU not the System.
I had this problem on Gigabyte RTX 2070 before on my i7 8700. Even when i set 100% GPU Fan Speed, it still turn black screen.

I have 2 Computer to test it on..
Gaming PC - i7 8700/32gig ram/Windows 10 1909 - All Updated including Bios + Latest Nvidia Driver . = Black Screen at 100%.
HTPC - Ryzen 5 1600/32gig ram / Windows 10 1803 - Windows Update Disabled + Latest Bios + Latest Nvidia Driver = Same result black screen.

I also tried Uninstall Nvidia and use older nvidira driver. I get same result.

I Ended up RMA it and got replacement RTX 2070. Plug-in the new and No more Black Screen.

Best way to RMA is call them and be angry! :)

Phaaze88

Titan
Ambassador
The Gigabyte B700H appears to be a decent unit, from what I was able to find...
-What's the brand and specs of the memory?
-Running the latest bios?
-Motherboard drivers updated?
-Gpu drivers?
-If this is not a fresh build, did you reinstall Windows after changing the motherboard?
 

gamenadez

Commendable
Feb 17, 2018
378
51
1,790
The GPU Temperature has nothing to do with it.
The problem is his GPU not the System.
I had this problem on Gigabyte RTX 2070 before on my i7 8700. Even when i set 100% GPU Fan Speed, it still turn black screen.

I have 2 Computer to test it on..
Gaming PC - i7 8700/32gig ram/Windows 10 1909 - All Updated including Bios + Latest Nvidia Driver . = Black Screen at 100%.
HTPC - Ryzen 5 1600/32gig ram / Windows 10 1803 - Windows Update Disabled + Latest Bios + Latest Nvidia Driver = Same result black screen.

I also tried Uninstall Nvidia and use older nvidira driver. I get same result.

I Ended up RMA it and got replacement RTX 2070. Plug-in the new and No more Black Screen.

Best way to RMA is call them and be angry! :)
 
Solution