help please no internet program will stay open

[kylegamer45]

i just loaded my laptop and i loaded up Google chrome and it closed within 3 seconds and tried few more times and then tried couple more times and then tried with internet explorer and same thing happened and even with mozzila firefox but still happened and then i loaded it as administrator and it was completly fine i am not sure why i need to load it as administrator and do not know how to fix and on internet explorer it says caused by malicious add-on

 

[COLGeek]

A complete anti-virus and anti-malware scan are in order. I would suggest using Malwarebytes (see below) for the malware scan.

https://www.malwarebytes.org/

The free version is fine for most users.

What anti-virus application are you using?

 

[kylegamer45]

i tired with avg

 

[COLGeek]

Were you running an anti-virus program before this started happening?

 

[kylegamer45]

yeh

 

[COLGeek]

Have you scanned your system yet? If so, what are the results?

 

[kylegamer45]

well the malware bytes isnt opening dont know why and my avg is playing up and laptop is suddenly slowed down

 

[COLGeek]

What version of Windows are you using?

 

[kylegamer45]

8.1

 

[kylegamer45]

i downloaded something and after that the system slowed down and random things pop up on google like online dating and junk overall and just things kind of seem to be controlled and i know it sounds abit silly but it is

 

[COLGeek]

Go here for how to start Windows in Safe Mode:

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode

Try running Malwarebytes while in Safe Mode.

 

[kylegamer45]

ok i will get back to you in a few minutes

 

[COLGeek]

You may also want to consider resetting your system to its factory configuration as well (depending on the severity of infection).

 

[kylegamer45]

oh because that takes along time and i probably will lose all my games and stuff and dont have much time to do it but i will see after but i havent tried starting in safe mode yet but just reinstalling the program because it comes up with a error now

 

[kylegamer45]

i am trying to reinstall malwarebytes and a internel error comes up runtime error (ay 79:177 external exeption e06d7363

 

[COLGeek]

You in Safe Mode or Normal Mode?

 

[kylegamer45]

normal mode

 

[kylegamer45]

bescuase if i start in program in safe mode it does not start up and comes with error

 

[kylegamer45]

i got it to load

 

[kylegamer45]

i am now scanning

 

[COLGeek]

Do you mean that Windows doesn't start and gives an error or Malwarebytes gives an error?

Another option you be to download the AVG Rescue CD and burn the ISO to a CD. Boot from the CD and follow the prompts to conduct a full scan of your system.

http://www.avg.com/us-en/avg-rescue-cd

 

[kylegamer45]

malware bytes was giving me a error but fixed it and now scanning and its already detected 6 errors and avg didnt detect anything so thumbs up so far and i am doing threat scan

 

[COLGeek]

Remove everything it finds. Don't waste your time simply quarantining items.

Once Malwarebytes cleans your rig and you restart. You need to update and do a full scan with your anti-virus as well.

 

[kylegamer45]

what would you recommend for a good antivirus

 

[COLGeek]

I actually use Microsoft Security Essentials on my Windows based rigs at home and have had zero issues. Are you looking for a paid or free solution?