Question Help please with WD Black not seen now in windows 10 after using in family LG TV

[willall]

Hi, my WD 5TB black was doing really well until I plugged it into my familys TV to show them a clip, it ran on their TV, when I came home I plugged it into my computer where it then said its now not accessible, I plugged it into my TV and my Samsung sees the files, my media player also sees all the files, the WD diagnostics says disk is fine and healthy, it also appears to see the data and files, if I use disk manager it can also see files and even run a film etc, but the moment you try to access it from explorer or task bar it again says its not accessible, so to me it looks like the index or something is missing and everything else does not use the index? I looked about and saw what I hoped would fix it, I went into dos and ran chkdsk /F /R after about 15 hours it reported 40000 files etc, said every was fixed and the disk was ok, but surprise, winows ten still cannot see or use the disk, I have reset the system, plug it in and unplugged it, then tried running chkdsk again and still again it reports everything is fine, but still its not working in the PC, it still works everywhere else though, so any idea on whats going on would be appreciated as although I dont care about films much it also houses pictures and documents I need.
I have seen things about installing a new operating system but I am not that good with computers, all together I have around 4TB on this 5TB drive and so its a lot of stuff lost over what seems to be an index issue.

Help me Obi One, your my only hope.

Will

 

[Lutfij]

Welcome to the forums, newcomer!

What version of Windows 10 are you at the time of writing? You can find it by Right click Start>Left click System, version is mention at the bottom of the new windows. Are you on a laptop or a desktop? If the system is a prebuilt, please state the make and model as well as the SKU. If it's a desktop made with off the shelf parts, please parse the make and model of your motherboard. See if reinstalling your chipset and/or USB drivers helps. Install said driver in an elevated command, i.e, Right click installer>Run as Administrator.

Have you tied plugging the drive into a system apart from yours? If the option to format comes up, please don't format it.

 

[willall]

Welcome to the forums, newcomer!

What version of Windows 10 are you at the time of writing? You can find it by Right click Start>Left click System, version is mention at the bottom of the new windows. Are you on a laptop or a desktop? If the system is a prebuilt, please state the make and model as well as the SKU. If it's a desktop made with off the shelf parts, please parse the make and model of your motherboard. See if reinstalling your chipset and/or USB drivers helps. Install said driver in an elevated command, i.e, Right click installer>Run as Administrator.

Have you tied plugging the drive into a system apart from yours? If the option to format comes up, please don't format it.

Thanks for reply,

I am on version 21H1, I am on a desktop, its an HP Omen i5, its all prebuilt.
I had done drivers, also it is not seen or should I say not accesible in my laptop or my families PC desktop either, but again if you go into something like CCleaner it will show the files and allow you weirdly into folders to poke around, but it will not let you come out past the folder you entered in as it comes up that w: is unaccessible, as I said it seems to of lost the index or something,

If I right click over the drive and check properties it shows 0 files and 0 bytes, but if I go into disk manager and right click on the drive and go to properties then it shows 2 million ish bytes used and 2 milion ish bytes free, so evenn windows can see stuff in disk manager and then just not in normal explorer, thats with no other changes, its very annoying and odd.