[help]PS4 on DVI monitor doesn't show up

[smidie]

EDIT: Problem solved. just bought a HDMI to DVI cable now it works perfectly fine

hello everyone
yesterday i finally got my playstation 4. i wanted to connect my ps4 to my monitor in my bedroom. the monitor only has vga and dvi so i bought a hdmi to dvi adaptor. so i connected my ps4 and nothing shows up. i searched on google for a solution and saw that i need to turn of hdcp so i did that. still nothing... so i got an old monitor that was laying around which also has dvi and yes......that one works. but i don't want to use a 17" monitor while i have a 23" one anyone has a solution for this? the monitor i want to use is a lg flatron w2343t

thanx
EDIT: Problem solved. just bought a HDMI to DVI cable now it works perfectly fine

 

[noidea_77]

This screen supports HDCP, so that's not the problem. Are you sure, the LG works at all ? Is it set to the right input ?

 

[smidie]

This screen supports HDCP, so that's not the problem. Are you sure, the LG works at all ? Is it set to the right input ?

yes the screen works perfectly fine because, when i use the same hdmi to dvi adaptor with my laptop it does show up on the monitor. the monitor is also set to the right input

 

[noidea_77]

This screen supports HDCP, so that's not the problem. Are you sure, the LG works at all ? Is it set to the right input ?

yes the screen works perfectly fine because, when i use the same hdmi to dvi adaptor with my laptop it does show up on the monitor. the monitor is also set to the right input

Any chance to play a HDCP protected DVD on the laptop to finally sort that out ?

 

[Suzuki@1473780084@1473780163]

So you downloaded the latest update for the console, and disabled HDCP, did that not work?

 

[smidie]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

 

[Suzuki@1473780084@1473780163]

DVI-D -> HDMI yes?

 

[smidie]

DVI-D -> HDMI yes?

correct. the adaptor i'm using is dvi-d dual link

 

[noidea_77]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

There are typically two problems related to HDCP.: either it is not supported at all, like with your 17" or the handshake doesn't work. Handshake means the PS4 talks to your screen and tells it things like "only show the picture, don't record to USB" and so on. That sometimes doesn't work well with adapters.

 

[Suzuki@1473780084@1473780163]

This same setup works on your other monitor but not the lg flatron w2343t?

It should just work. You may have to skip an adapter and do: http://www.amazon.com/AmazonBasics-HDMI-DVI-Adapter-Cable/dp/B014I8UQJY/ref=sr_1_3?ie=UTF8&qid=1464510731&sr=8-3&keywords=dvi-d+to+hdmi

Here's what an adapter looks like: http://www.amazon.com/Rankie-Gold-Plated-Female-Adapter-Converter/dp/B00ZMVGTA2/ref=sr_1_2?ie=UTF8&qid=1464510900&sr=8-2-spons&keywords=dvi-d+to+hdmi+adapter&psc=1

You want the former.

 

[smidie]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

There are typically two problems related to HDCP.: either it is not supported at all, like with your 17" or the handshake doesn't work. Handshake means the PS4 talks to your screen and tells it things like "only show the picture, don't record to USB" and so on. That sometimes doesn't work well with adapters.

but when i disabled it, it should have worked with lg one too right? or does the hdcp has to be enabled before i can use the lg one?

 

[smidie]

suzuki: yes this exact same setup works with the smaller 17" monitor.

 

[noidea_77]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

There are typically two problems related to HDCP.: either it is not supported at all, like with your 17" or the handshake doesn't work. Handshake means the PS4 talks to your screen and tells it things like "only show the picture, don't record to USB" and so on. That sometimes doesn't work well with adapters.

but when i disabled it, it should have worked with lg one too right? or does the hdcp has to be enabled before i can use the lg one?

Honestly ? Who knows! I'm a bit surprised, that you can disable HDCP at all. I would expect, that this only works for devices that don't support HDCP, but your LG will send an identification string, that says it can.

 

[smidie]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

There are typically two problems related to HDCP.: either it is not supported at all, like with your 17" or the handshake doesn't work. Handshake means the PS4 talks to your screen and tells it things like "only show the picture, don't record to USB" and so on. That sometimes doesn't work well with adapters.

but when i disabled it, it should have worked with lg one too right? or does the hdcp has to be enabled before i can use the lg one?

Honestly ? Who knows! I'm a bit surprised, that you can disable HDCP at all. I would expect, that this only works for devices that don't support HDCP, but your LG will send an identification string, that says it can.

just enabled hdcp but still no succes...

 

[noidea_77]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

There are typically two problems related to HDCP.: either it is not supported at all, like with your 17" or the handshake doesn't work. Handshake means the PS4 talks to your screen and tells it things like "only show the picture, don't record to USB" and so on. That sometimes doesn't work well with adapters.

but when i disabled it, it should have worked with lg one too right? or does the hdcp has to be enabled before i can use the lg one?

Honestly ? Who knows! I'm a bit surprised, that you can disable HDCP at all. I would expect, that this only works for devices that don't support HDCP, but your LG will send an identification string, that says it can.

just enabled hdcp but still no succes...

I'm running out of ideas, sorry.

 

[Suzuki@1473780084@1473780163]

Must be a cable issue, or an adapter issue. None the less, contact LG, or use this LG live chat, and ask your question: https://service.velaro.com/visitor/requestchat.aspx?siteid=4851&showwhen=inqueue

 

[smidie]

i already turned of hdcp because with the 17" monitor the ps4 doesnt work with that turned on so that can't be the problem i think? but when i disable hdcp there is still nothing to see on the lg monitor 🙁

There are typically two problems related to HDCP.: either it is not supported at all, like with your 17" or the handshake doesn't work. Handshake means the PS4 talks to your screen and tells it things like "only show the picture, don't record to USB" and so on. That sometimes doesn't work well with adapters.

but when i disabled it, it should have worked with lg one too right? or does the hdcp has to be enabled before i can use the lg one?

Honestly ? Who knows! I'm a bit surprised, that you can disable HDCP at all. I would expect, that this only works for devices that don't support HDCP, but your LG will send an identification string, that says it can.

just enabled hdcp but still no succes...

I'm running out of ideas, sorry.

Must be a cable issue, or an adapter issue. None the less, contact LG, or use this LG live chat, and ask your question: https://service.velaro.com/visitor/requestchat.aspx?siteid=4851&showwhen=inqueue

if its a cable or adapter issue then why does it work with my other monitor?

 

[Suzuki@1473780084@1473780163]

Ask LG and find out. You won't find the answer here.

The tech we have today is complicated. The cables transmit digital signal, but there's a lot going on, probably more than you might think.

LG live chat: https://service.velaro.com/visitor/requestchat.aspx?siteid=4851&showwhen=inqueue

 

[smidie]

live chat is offline atm also, do you have a link for the dutch live chat? i'm from the netherlands...

 

[Suzuki@1473780084@1473780163]

You will be able to ask your question in the live chat I posted. Just type in English, and ask about HDCP compatiblity. Include the parts your use model #, and they will assist you. I don't know if there's a dutch version, but it's only country specific if it's an issue they can't solve, i.e RMA, warranty, etc. Questions are fine.