Help: Random black screen with PC running (Windows 10 + GTX760)

[costin96]

Hello,

I just switched from Windows 7 Ultimate to Windows 10 Education (both geniue OEM licenses).
I had installed Windows 10 cleanly (full SSD/HDD formats, installed drivers, updated motherboard BIOS and so on). Now, I have -alot- of problems with random black screens.

Those "black screens" appear randomly, but ONLY IN BROWSING/IDLE (not in gaming). The screen just goes off for 1-2 secounds and then comes right back on. While the screen is off, if I attempt to press any keyboard key, or media keys, (typing, or maybe change the volume), I would hear some beep sounds.

Nothing else goes wrong or crashes while screen goes black for 2 seconds.

What I tried (without any luck):
- tested screen on other PC
- tested cable
- checked Event Viewer to see if something popps up. Nothing strange was detected
- removed my GPU and cleaned it (atlhough it was clean and it has ~32C in idle)
- reinstaled the GPU Drivers in SafeMode, with DDU (DisplayDriverUninstaller). Also disabled windows update for drivers, to make sure I get the latest drivers from GeForceExperience
- raided nVidia forums and everything I could find useful.

Specs:
CPU: i5 4690k
Mobo: asus z97-k
GPU: Gigabyte GTX760 (3x windforce version) 2GB
PSU: HighPower Sirtec 500W bronze (4+ years old, but system doesn't crash in full load with furmark + cpu stress test so I assume it won't have any reason to crash in idle)

Any help would be really apreciated .

Thanks

 

[acurila]

Hi,

I am having the same issue since this summer.

Originally my PC (HP with a 745GTX bought last christmas) had 3 monitors / TV plugged into it.

One monitor (DVI) mirrored to a Philips TV (Display Port) and an extra Panasonic TV as occasional extended desktop (HDMI).

I started having the issue of Black Screen with Cursor (and dismount sound, like if the Video card get dismounted) this summer while watching video on app such as Canal Play.
And now it happens once a day while watching videos on YouTube in full-screen.
I've manager to get back control on the PC by unplugging my monitor and see on the TV that the Lock screen has come up. Then I could see at that moment that the Video card was dismounted (no more Nvidia contextual menu in the right-click and disappeared from the device manager).


Since then I tired :

• 
  - Updating my drivers to lastest one (372.90)
  - Disabling the two Generic PnP Monitor in device manager
  - Removing the extended desktop TV (which I never use anyway) to use only DVI port for the Monitor and HDMI for the Philips TV

Things I am planning to test out (either I haven't had the chance to try, either I just though about it by writing here!):

• 
  - Keep the resolution when mirror as 1680x1050 (native of the monitor) instead of the full HD resolution of 1920x1080 (native of the TV), since I always switch to TV native resolution when watching videos on the TV.
  - Watching videos non Full-Screen and see if the issue occurs.
  - Try with another video card.
  - Install the Windows 10 Anniversary edition (to see if this is build issue with a Windows update or something...)

Since the issue is so random and hard to reproduce accurately (even though now it seems to occur once a day at least) it is very hard to pinpoint, but because it becomes more and more recurrent I am starting to have feel that the video card is faulty.

Thanks

So I've manager to pinpoint a little bit more of the issue:

• 
  - If I keep the resolution of the screens to 1680x1050 (native for the monitor and scaling for the TV), the Black Screen doesn't occur.
  
  - If I setup the resolution to 1920x1080 (Native fothe TV and scaling for the monitor), the Blak Screen comes up after about 12/15 min of a Youtube video in full screen without touching the mouse or the keyboard.

Once the issue occurs, after insisting pressing combos such as CTRL+ALT+DEL, CTRL+SHIFT+ESC, WIN+P, WIN+DOWN etc. etc, the Windows 10 login Screen eventually appear and I can log on the PC.

Then I can see that Error code 43 is displayed in the device manager on my Video card (Nvidia 754 GTX) and I need to restart the computer to have it back as nothing happened...

I'll try to get another video card from work to check if it happened with other card or if mine is simply faulty.

 

[krisbecker9]

I got a new HP notebook running windows 10, a month old. I got random black screen only when browsing. So when black screen occurs, I just press ALT+F4 to close the browser and then it will go back to the normal screen. I tried other browser, safari, firefox, explorer, the same. It will just go back to black screen. So I will turn off the laptop, take the batt off and then it's fixed. After a few hours, I end up doing the same process again.

Tried the steps mentioned above, not helping.

I will keep an eye on this thread, hoping to have a permanent solution. Thank you guys,

 

[David Joor]

My solution: Changed display refresh rate from 29p to 30p.

Using HDMI from my laptop to a large Samsung TV and certain websites in Chrome would have the screen go black for a few seconds. Tried all the common things like cables, inputs, turning off hardware acceleration, and drivers. I found one website that would trigger this every time I got to the footer http://www.redrc.net/ and from the code the only thing I can think that was causing was an iframe for the FB/Twitter buttons.

 

[nameslewis]

hello atm i am having this problem with the screen going black and all. but i updated to windows 10 months ago. i recently installed a new gpu and all the updates are up to date i always update my pc when updates come out. can anyone help? only recently the screen has been going black since i installed the new gpu
only happens when i go afk and then come back. the weird thing is i can still use my mouse and even click on google chrome and use it when i close the tab its still black screened :/

 

[Michael_265]

After a month with no black screen issues I can confidently say what finally fixed it for me was following the instructions at this link for setting the System unattended sleep timeout.
http://www.sevenforums.com/tutorials/35767-sleep-return-timeout-unattended-wake-up.html