Help with DPC Watchdog Violation caused by ntoskrnl.exe while watching videos

[connormayes]

Hello everyone,

Since the beginning of July, I've been getting the Blue Screen of Death with the DPC_Watchdog_Violation error. I've tried a lot of solutions myself, but nothing has fixed it, so I was hoping someone here could help.
Firstly, I need to say that I am NOT good with computers, and all of this is new to me, so I'd appreciate it if any help given is as explicit as possible. Secondly, I downloaded WhoCrashed, and that analysis told me that it the module ntoskrnl.exe was causing the crashes. The crashes only occur when I am watching videos (youtube, netflix, hulu) and with nothing else, if that makes any difference. I've uploaded the minidump with this post, as well as my laptop's specs. If anything else is needed from me, please let me know.

Thank you, everyone!


On Sat 8/12/2017 12:34:33 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\081217-37281-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C560)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF8029F7EB348)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

System: Windows 10
Manufacturer: ASUSTek Computer Inc.
Model: X555LAB
Processor: Intel(R) Core(TM), i5-5200U CPU @ 2.20GHz, 2.20 GHz
Installed memory (RAM): 8 GB
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Touch Support with 2 Touch Points

 

[mbilal2]

Right-click the Start icon and select Device Manager.
Expand IDE ATA/ATAPI controllers.
Select the controller with “SATA AHCI” in its name (such as Standard SATA AHCI Controller). To verify that you’ve selected the right controller, right-click the controller, select Properties, click the Driver tab, and then Driver Details. Verify that iastor.sys is a listed driver, and click OK.
From the Driver tab, select Update Driver…
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
Select Standard SATA AHCI Controller.
Click Next, then Close, and then restart your computer.

All credit to Anannya Podder

Full link here: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/bluescreen-error-dpcwatchdogviolation/100cb707-0716-40d4-88a8-7bf9dd8f836d?auth=1

 

[connormayes]

Right-click the Start icon and select Device Manager.
Expand IDE ATA/ATAPI controllers.
Select the controller with “SATA AHCI” in its name (such as Standard SATA AHCI Controller). To verify that you’ve selected the right controller, right-click the controller, select Properties, click the Driver tab, and then Driver Details. Verify that iastor.sys is a listed driver, and click OK.
From the Driver tab, select Update Driver…
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
Select Standard SATA AHCI Controller.
Click Next, then Close, and then restart your computer.

All credit to Anannya Podder

Full link here: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/bluescreen-error-dpcwatchdogviolation/100cb707-0716-40d4-88a8-7bf9dd8f836d?auth=1

Hi mbilal2,

I have tried updating my drivers many times, including the IDE ATA/ATAPI Controllers, and I have made sure that the Standard SATA AHCI Controller is chosen. However, I still get the Watchdog Violation error, although I appreciate your help. Are there any other solution I could try?