Help with eBay/mobo dilemma

[subterminal303]

I recently parted out an old build and sold them off over Ebay. It worked perfectly. I took the CPU off myself, then took photos of the mobo. I shipped it off padded up very well, but now the guy wants a refund because he says the CPU pins are so visibly bent that he didn't even try to install the CPU. However, they weren't when I sent it off and I have the high-res photos showing so.

What do I do? Try to deny and fight the claim, or just refund him? I just got on Ebay and only have 1 feedback to my name, so reputation definitely isn't on my side.

Here is a photo of the mobo shortly before I sent it off.

 

[Gam3r01]

You have timestamped evidence the motherboard was in proper shape.
Ask the buyer for proof that it was damaged. If they provide it, then its the shipping company's fault (or fraud, you pick).

Open up a case with EBAY ASAP. Normally their buyer protections take the side of the buyer, but if you provide your evidence first, its a different story.

I very much expect the buyer to demand a refund, but refuse to ship the "damaged" product back.

Keep us updated.

 

[Marlin Schwanke]

I recently parted out an old build and sold them off over Ebay. It worked perfectly. I took the CPU off myself, then took photos of the mobo. I shipped it off padded up very well, but now the guy wants a refund because he says the CPU pins are so visibly bent that he didn't even try to install the CPU. However, they weren't when I sent it off and I have the high-res photos showing so.

What do I do? Try to deny and fight the claim, or just refund him? I just got on Ebay and only have 1 feedback to my name, so reputation definitely isn't on my side.

Here is a photo of the mobo shortly before I sent it off.

Welcome to eBay. Scam, fraud and abuse occur every day. EBay tends to take the buyer’s side. Since your photo is not really showing all the pins and you have the retention clip covering / shadowing quite a few of them, I don’t think you’ll have much luck prevailing in any dispute.

Write this off. Ask for photos of the damage then refund the buyer. Next time take more and better photos before shipping.

 

[subterminal303]

Thanks for the suggestions. I just messaged the buyer and asked for some photos and the S/N. I also linked him a high-res photo. Maybe if it is fraud, that will startle him. Also, I did it through the eBay website so it's all logged in case I need eBay to mediate. Worst case, I believe I had the included insurance on the package which covers roughly what I was asking.

Anyways, I'll update as things move along

 

[Gam3r01]

Sounds like you might have one of the rare cases of the seller having protection.
The insurance is a great bonus. If things go south and the buyer returns it (actually does) you can just claim the insurance.

We see all too often though people claiming its broken and then refusing to go through the "trouble" of returning it after being issued a refund.