Question Help with HDD failure.

Oct 26, 2020
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I only purchased a 1TB Seagate Barracuda HDD from CCLOnline. Within a month of purchase it began to make a clicking noise, and a few days after that Windows refuses to recognise the HDD.

I am now signed into a temporary account, and cannot access the files I can see are on the Hard Drive, but are inaccessible. Any and all files I create or edit aren't saved.
I sent the HDD back to the seller and after examining it they concluded there was no fault. What is happening and what can I do?
 
Oct 26, 2020
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Could we see the SMART report from CrystalDiskInfo or GSmartControl?

BTW, if you send your drive to Seagate, they will probably give you a refurbished replacement. Your seller, OTOH, should give you a new drive.
Yeah, I'm very new to PCs so I don't know what that is, but I've already sent the HDD to the seller. They emailed me saying no issue had been found, but it is still in their warehouse, so I can't get those details for you.

Would you suggest I get it back from them and return it to Seagate instead?
 

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