Help with new system.

[jlubird]

I recently bought a gaming computer from CyberpowerPC, it came on the 14th, but I didn't get around to plugging it in until the 23rd. Everything seems to power up just fine, but the graphics card doesn't seem to output any signal. I tried unplugging it, switching power cords, and pulling it out and putting it back in. Nothing has worked so far. I have tried the HDMI and DVI-D cords to my monitor (I have tested both cords to make sure they work). I don't have a Displayport cord so I cannot try that ATM. My full specs are below.

Dell S2316M Monitor

CAS: Corsair Obsidian 750D Airflow Edition Full-Tower Gaming Case w/ USB 3.0, Full Side Panel Window [+8]
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive [+17] (BLACK COLOR)
CPU: Intel® Core™ Processor i7-6800K Six-Core 3.40GHz 15MB Intel Smart Cache LGA2011-V3
FAN: Corsair Hydro Series H60 120mm Liquid CPU Cooling System w/ Copper Cold Plate [+20] (Dual (Push-Pull) Standard 120MM Fans [+5])
HDD: 500GB Samsung 850 EVO Series SATA-III 6.0Gb/s SSD - 540MB/s Read & 520MB/s Write [-18] (Single Drive)
HDD2: 1TB SATA-III 6.0Gb/s 32MB Cache 7200RPM HDD [+52] (Single Drive)
MEMORY: 16GB (8GBx2) DDR4/2400MHz Quad Channel Memory [-85] (GSKILL Ripjaws V [+14])
MOTHERBOARD: GIGABYTE X99-SLI ATX w/ Intel GbE LAN, 4x Gen3 PCIe x16, 3 PCIe x1, 1x M.2 PCIe & SATA III, 10x SATA 6Gb/s
OS: Windows 10 Home (64-bit Edition)
POWERSUPPLY: CORSAIR RM1000I 80PLUS GOLD 1000W FULLY MODULAR POWER SUPPLY
VIDEO: MSI GeForce® GTX 1080 Gaming X 8GB GDDR5X (Pascal)[VR Ready] [+29] (Single Card)
WNC: 802.11b/g/n 300Mbps PCI-E Wireless Adapter Network Card [+14]

 

[profoundnoah]

Sounds to me like a bad unit. Contact cyberpower about this and demand a replacement. This should not come with a PC of this price tag. You've ensured the PCIe cables are all hooked up, correct?

 

[jlubird]

Sounds to me like a bad unit. Contact cyberpower about this and demand a replacement. This should not come with a PC of this price tag. You've ensured the PCIe cables are all hooked up, correct?

I checked motherboard and GPU, but could this be because of the CPU? I haven't checked that yet.

 

[profoundnoah]

Regardless of the issue, this should have never happened in the first place. It could be possible if the 8 pin or 24 cable is loose. If they are secure, then request a replacement.

 

[jlubird]

Yeah, I just checked the cooler it was warmer than anything else in the computer. so unless it is just plugged into the power it is working. I will call cyber power this afternoon.