[SOLVED] Help with PC BSODs

[Leon120081]

Hello friends,
I want your help to resolve my cpu PC issue. It shows bluescreen again and again i have reinstalled windows several times, i have changed my system RAMs also checked them, they have no error, i have checked my pc hard drive too it is also working fine and has no error.... But while using my pc mostly this problem occurs
Kindly help me guys

Below picture shows my bluescreen error codes

https://imgur.com/a/cKKFjyP

View: https://m.imgur.com/gallery/cKKFjyP

 

[Colif]

that is an unusual error, I can't say I seen it very often.


Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

its possible Bluescreenview has set up minidumps already and you have the folder mentioned above. Could have dumps in it now.

 

[Leon120081]

There is the of my all minidumps which was created in last 2 days.... It becomes very big problem for me again and again it is happening which disturbs my other works...please help me
First dump

https://drive.google.com/file/d/1AKXQboCNjN1-q65aL0KOgA1UeU21boSA/view?usp=drivesdk

2nd dump

https://drive.google.com/file/d/19wOBJgxlUhKOYJjgBDM96CpCRv9guD_D/view?usp=drivesdk

https://imgur.com/a/fmCAvy8

View: https://m.imgur.com/gallery/fmCAvy8

 

[Colif]

one of those was caused by Avast INternet security
Other caused by netbt.sys which is part of windows. This service implements NetBios over TCP/IP

http://batcmd.com/windows/10/services/netbt/

I would look at updating lan/wifi drivers.

That is just based on screenshots, I will ask a friend to look at the dump files.

 

[Leon120081]

What are these things?

https://imgur.com/a/Hzz4a74

View: https://m.imgur.com/gallery/Hzz4a74


And i dont have avast internet security anti-virus.

 

[Colif]

ntoskrnl = windows kernel. Its often seen in crashes as its responsible for every action taken by a program that interacts with hardware. It talks to drivers, it runs memory. If it crashes, windows has no choice but to follow. It is never the cause, just the victim. Crash reports from dumps may show actual cause.

aswtdi.sys appears to be avast! TDI Filter driver... what AV do you use?

netbt.sys - This service implements NetBios over TCP/IP . This is an internet service hence me asking about LAN driver.

 

[Leon120081]

I did not use any antivirus before when i was having these crashes, but i thought these crashes was happening because of any virus so i installed Avast antivirus.

And ntoskrnel it shows driver problem? But i installed fresh windows how it is possible!
I didn't install any driver so how i m getting driver issues?

I am not understanding these issues! All i want your help Dear. Kindly look problem in my dumps

 

[gardenman]

Hi, please re-post the Google Drive dump file links. The links you posted require a login. Make sure the link you share is a "public" one.

 

[Leon120081]

Here is the link of minidump folder

https://drive.google.com/folderview?id=19vsC2WzU5x3njiKHkUbEE4ydKQV4oJuE

 

[gardenman]

I ran the 9 newest dump files through the debugger and got the following information: https://antinoisefrenchbulldog.htmlpasta.com/

Spoiler

File information:	011320-21481-01.dmp (Jan 13 2020 - 02:14:13)
Bugcheck:	KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:	ntkrnlmp.exe (Process: dwm.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 01 Sec(s)

File information:	011320-21044-01.dmp (Jan 13 2020 - 02:12:49)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 26 Sec(s)

File information:	011320-18236-01.dmp (Jan 12 2020 - 05:11:58)
Bugcheck:	CRITICAL_STRUCTURE_CORRUPTION (109)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 27 Min(s), and 54 Sec(s)

File information:	011220-28345-01.dmp (Jan 11 2020 - 23:45:44)
Bugcheck:	INTERRUPT_EXCEPTION_NOT_HANDLED (3D)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 52 Sec(s)

File information:	011220-23961-01.dmp (Jan 12 2020 - 04:37:37)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for aswSnx.SYS
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 29 Sec(s)

File information:	011220-21793-01.dmp (Jan 12 2020 - 03:23:15)
Bugcheck:	CRITICAL_STRUCTURE_CORRUPTION (109)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 08 Sec(s)

File information:	011220-21762-01.dmp (Jan 12 2020 - 04:43:44)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 53 Sec(s)

File information:	011220-20857-01.dmp (Jan 12 2020 - 03:25:35)
Bugcheck:	CRITICAL_STRUCTURE_CORRUPTION (109)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 01 Sec(s)

File information:	011220-18439-01.dmp (Jan 12 2020 - 00:38:05)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	hardware (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 36 Sec(s)

Comment: Weird RAM reading from the BIOS (Says 3 chips but shows a 4th speed).
Comment: Avast caused at least 1 of the crashes. (aswSnx.sys)

System: Dell OptiPlex 745

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

almost all the dumps have nt! ?? ::FNODOBFM::`string in it and I got no idea what it is. I think its likely a misunderstanding between CPU and windows due to no chipset drivers.

I didn't install any driver so how i m getting driver issues?

You may not have but windows tries to help and get drivers for hardware it recognises... although on a really old PC it can only do so much, as if hardware makers don't give them drivers for 10, you sort of stuck.

This PC is almost too old to run WIn 10 on, you would have been better staying on Win 7 as it at least can use vista drivers.

I would normally look at the drivers that are older than 2015, on your PC thats all of them except one.

Sep 13 2006	secdrv.SYS	Macrovision's SafeDisc Copy Protection driver
Apr 26 2009	b57nd60a.sys	Broadcom NetXtreme Gigabit Ethernet driver
Jul 20 2009	ADIHdAud.sys	High Definition Audio Function driver http://www.analog.com/
Mar 19 2010	amdxata.sys	AMD Storage Filter System driver
Mar 06 2012	aswFsBlk.SYS	Avast! File System Access Blocking driver
Mar 06 2012	aswMonFlt.sys	Avast Antivirus http://www.avast.com/
Mar 06 2012	aswrdr2.sys	Avast Antivirus http://www.avast.com/
Mar 06 2012	aswSnx.SYS	Avast Antivirus http://www.avast.com/
Mar 06 2012	aswSP.SYS	Avast Antivirus http://www.avast.com/
Mar 06 2012	aswTdi.SYS	Avast! TDI Filter driver
Jul 03 2012	nvhda64v.sys	Nvidia HDMI Audio Device http://www.nvidia.com/
Aug 30 2012	nvlddmkm.sys	Nvidia Graphics Card driver http://www.nvidia.com/

you could remove avast since it didn't find a virus and caused one of the BSOD.

Do you use safedisc?

last BSOD mentions dwm.exe which is the WIndows Desktop Manager, try going to Nvidia website and seeing if there is a new driver there. I cannot tell what graphics card you have

 

[Leon120081]

I am using Windows 7 not 10 and i don't know but i think these are not the errors of drivers, because i installed a fresh windows so how it could be a driver while i didn't install any driver?
I need your help dears

I am going to re-install Windows and install latest drivers .... I hope it will fix my problem. Then i will message again

 

[Colif]

Sorry, I should have asked, I am used to answering win 10 questions and didn't notice I was in systems

I would install the chipset drivers from here (they are for vista but it is best you will get) - https://www.dell.com/support/home/au/en/aubsd1/product-support/product/optiplex-745/drivers

you should go to the above link and pick Detect drivers.

having no drivers could be reason for BSOD.