[SOLVED] Help with Radeon Card Issue!

[CPTBEEMO]

Hello everyone!

My wonderful girlfriend is having some issues with her R9270X Asus Direct CUII 2GB DDR5 card. I'll attach a pic of what we see.

So the issue first came about when launching Overwatch. It would load and then almost immediately go to a white or grey screen. We would get a message (only sometimes, if it didn't freeze the PC) that the application crashed due to driver issues. Verified and updated all GPU drivers, verified BIOS is up to date, and now when we power on, the system will POST, and youll get to the screen with the blue windows logo and the loading circle, but after that goes away the screen goes dark, and starts looking for inputs from other sources and it's the end of the line. I did some basic troubleshooting and swapped my card into her PC, Overwatch loads and plays just fine. to verify it was 100% a GPU issue I also swapped her card into My PC. When its in my PC, I get a bunch of thick, red horizontal lines where the POST (ROG boot screen) screen should be, and it actually goes as far as loading into my desktop for about 10 seconds, before the screen does dark and the GPU light on my 4 stage LED POST indicator illuminates indicating a fault.

I am 99% sure she has a faulty graphics card but I am curious if anyone can elaborate on some details regarding what on the card could have failed? if its fixable maybe as money is tight and we cannot really afford a new card at this time.

I should add that if I boot the PC into safe mode, it will take me to the desktop but again you see these green/purple distortions on screen in multiple areas just like in the attached picture.

Her core specs:
M5A99FX PRO R2.0 MOBO
RADEON R9 270X GPU
AMD FX8350 CPU

Thanks for your time.

 

[PC Tailor]

I am 99% sure she has a faulty graphics card but I am curious if anyone can elaborate on some details regarding what on the card could have failed? if its fixable maybe as money is tight and we cannot really afford a new card at this time.

Unfortunately, it's a big task to find out what could be causing the issue, and then on top of that, it's usually much more economical and affordable to simply buy a new one anyway.

If it is happening on your PC and in safe mode, it is more than likely the GPU is dying. Likely not something that is so easily fixed unfortunately.

How old is the GPU?
Also want to make sure it is a good quality PSU, purely to eliminate the possibility of the PSU causing the damage in the first place.

I will always say, get a new one as opposed to trying to repair - so I'm only linking the below being as it would seem you have nothing to lose anyway, but I would not necessarily advocate performing these steps:
https://www.instructables.com/id/How-to-fix-a-graphics-card/

I hear the oven trick can also work for bad solders. Can't say I've ever attempted it myself.

 

[CPTBEEMO]

Hey thanks for the reply! I think the card itself had an original release date of 2013. So It is definitely pretty old. Some other factors that definitely contribute to it dying would be the case this thing runs in which is a Corsair Carbide Spec-01 case. I dont know if you have ever seen this case or not, and overall its not a horrible case but the screens on the front are so easy to build up with dust, its practically a once a month clean that has to be done on it. I can also confirm that she had changed her PSU about two years ago to an EVGA 850 B3 Supply. I figured it would be a dead GPU considering the problem is present in a more up to date x470 chipset board, with similar symptoms however not identical to whats happening in her PC. Luckily I did also find some used cards in an online classifieds for a fair price, and those cards would be a considerable upgrade compared to her dead one.

With the troubleshooting I have already done, I dont think it is worth it in my opinion to try and revive this thing. It's seen some good days, inside a PC that remains on for most of its life (Trust me, ive told her to turn the damn thing off when she isnt using it)

Thank you so much for the help, I really appreciate your time.