Hi, I have a Packard Bell that when I put in the password it is saying; the user profile service, service failed to logon

[RJJCMD]

Can you help me resolve the problem with by laptop

 

[Mousemonkey]

Number lock?

 

[kenrivers]

I recently used method 1 from this link from Microsoft (http://support.microsoft.com/kb/947215) to fix the exact same problem for a friend.