Our healthcare workers work remotely on many different locations so for internet connection they have 4G internet modems with a data SIM inside.
This year we see an increasing amount of users that have used up all of their data for the month before the month is over. This can be as high as 5GB in a day. We can add 5GB (payed) but this means they are offline for a moment. Sometimes we need to do this a couple of times in one month. Sometimes not at all.
When we check the internet settings on the laptop we see that "System" is using most of the data. I have no clue what is happening here. I am 100% sure that the laptops and modems are not used to watch videos, social media, internet radio, etc. I also know that the applications we are using don't use anywhere near this amount of data. Which is proven by the fact that it happens only sometimes, but usually everything is fine.
The only culprit I can think of is Windows Update. But usually these updates are max a couple of GB right? Our users do sometimes have an internet connection that breaks and then is reconnected. Or they switch locations during the day. Does Windows update start re-downloading an update from scratch if the connection was broken while downloading?
Any tips to prevent this of gain more insight to what is happening? Right now it is expensive and not user/patient friendly as the software can't be used without an internet connection.
thank you
This year we see an increasing amount of users that have used up all of their data for the month before the month is over. This can be as high as 5GB in a day. We can add 5GB (payed) but this means they are offline for a moment. Sometimes we need to do this a couple of times in one month. Sometimes not at all.
When we check the internet settings on the laptop we see that "System" is using most of the data. I have no clue what is happening here. I am 100% sure that the laptops and modems are not used to watch videos, social media, internet radio, etc. I also know that the applications we are using don't use anywhere near this amount of data. Which is proven by the fact that it happens only sometimes, but usually everything is fine.
The only culprit I can think of is Windows Update. But usually these updates are max a couple of GB right? Our users do sometimes have an internet connection that breaks and then is reconnected. Or they switch locations during the day. Does Windows update start re-downloading an update from scratch if the connection was broken while downloading?
Any tips to prevent this of gain more insight to what is happening? Right now it is expensive and not user/patient friendly as the software can't be used without an internet connection.
thank you