Question High End New Build ... but so slow ?

[heyhereiam]

Hello!

I recently put together a new pc, details of the specs can be found below and in the benchmark link as well.

I'm not sure what could be causing it, but despite having a good internet connection,

1. I can't seem to load a webpage without refreshing it a few times (then it loads fine)
2. Videos don't load until I refresh the page and the buffering takes a very long time

Both my old PC and work laptop are connected the same way but load everything fine and quickly, its only on this new computer that I am having these issues.

Regardless of the Internet load times, I also can't load previews of even images in my pictures folder and launching any game takes at least 30 seconds to a minute where as before it was instant. Its strange because I can boot up into windows less than 3 seconds, but can't open games in less than 40 seconds.

Even now, I open youtube on this PC and it doesn't load but on the work laptop its instant. Would really appreciate any help with this issue, its driving me nuts that I spent so much money and even something as basic as a thumbnail of an image in my pictures folder doesn't load.

Thing's I've tried,

1. Test Internet connection (it seems to be fine)
2. Disk clean up and defragment
3. CCleaner
4. Ran ESET for any viruses/etc.
5. Updated all drivers
6. Tried different browsers

Please let me know if there's anything else I can try, thank you very much!!

Benchmark Link: https://www.userbenchmark.com/UserRun/58320207

Specs:

CPU: INTEL INTEL I9-13900K BOX
Graphics: MSI RTX4080 16GB GAM X TRIO
Motherboard: MSI MPG Z790 CARBON WF ATX D5
SSD: SAMSUNG E 1TB 980PRO NVME GEN4SSD
RAM: G.SKILL 32G 2X D5 6000 C36 TRGB B
CPU Cooler: MSI MAG CORELIQUID C360
PSU: SEASONIC FOCUS GX-1000 80+G FM ATX
Case: LIANLI LANCOOL III TG BLACK RGB

 

[Aeacus]

and defragment

Did you really defrag your SSD?

and launching any game takes at least 30 seconds to a minute where as before it was instant.

What changed between "before" and now?

 

[heyhereiam]

...yeah, I tried as much as I could think of. Obviously some more stupid things than others

The disk cleanup deleted a little over a gig of stuff, despite the PC being new with barely any downloads (just steam, ESET, and a few other programs).

What changed between "before" and now?

On my old PC, launching CS or anything else brought up the home screen within a few seconds. Now, it takes significantly more time. I guess my main issue is that there is a slowdown for whatever reason, both my RAM and SSD appear to be working fine but nothing loads quickly. Even thumbnails in my folders or webpages take either many minutes or I have to refresh the page 3/4 times until they start appearing.

Completely understand that this is such a minor issue, but its driving me crazy and so would appreciate any insight. I've been googling stuff for a while now and tried a bunch of things, but nothing seems to fix it.

Thank you in advance!

 

[Kona45primo]

If you go to speedtest.net do you get similar DL speeds between the new pc & the laptop?

HAve you tried running the ram with XMP on / off ?

Any errors coming up in Event Viewer?

 

[drivinfast247]

So this new PC included a new install of Windows, correct?

Check out MSI website. They have a recall out for their core liquid coolers. Yours could be failing(hence the low boost frequency shown in UB results)

 

[Bob.B]

Hello!

I recently put together a new pc, details of the specs can be found below and in the benchmark link as well.

I'm not sure what could be causing it, but despite having a good internet connection,

1. I can't seem to load a webpage without refreshing it a few times (then it loads fine)
2. Videos don't load until I refresh the page and the buffering takes a very long time

Both my old PC and work laptop are connected the same way but load everything fine and quickly, its only on this new computer that I am having these issues.

Regardless of the Internet load times, I also can't load previews of even images in my pictures folder and launching any game takes at least 30 seconds to a minute where as before it was instant. Its strange because I can boot up into windows less than 3 seconds, but can't open games in less than 40 seconds.

Even now, I open youtube on this PC and it doesn't load but on the work laptop its instant. Would really appreciate any help with this issue, its driving me nuts that I spent so much money and even something as basic as a thumbnail of an image in my pictures folder doesn't load.

Thing's I've tried,

1. Test Internet connection (it seems to be fine)
2. Disk clean up and defragment
3. CCleaner
4. Ran ESET for any viruses/etc.
5. Updated all drivers
6. Tried different browsers

Please let me know if there's anything else I can try, thank you very much!!

Benchmark Link: https://www.userbenchmark.com/UserRun/58320207

Specs:

CPU: INTEL INTEL I9-13900K BOX
Graphics: MSI RTX4080 16GB GAM X TRIO
Motherboard: MSI MPG Z790 CARBON WF ATX D5
SSD: SAMSUNG E 1TB 980PRO NVME GEN4SSD
RAM: G.SKILL 32G 2X D5 6000 C36 TRGB B
CPU Cooler: MSI MAG CORELIQUID C360
PSU: SEASONIC FOCUS GX-1000 80+G FM ATX
Case: LIANLI LANCOOL III TG BLACK RGB

Looks like there is a bios update and also update the chipset if that's old.

 

[heyhereiam]

Thanks everyone for the help so far!

If you go to speedtest.net do you get similar DL speeds between the new pc & the laptop?

HAve you tried running the ram with XMP on / off ?

Any errors coming up in Event Viewer?

1. Speedtest results are consistent between the new PC, old and work laptop: https://www.speedtest.net/result/14204899211

2. I haven't checked in regards to the XMP... I'll check now.

3. Event Viewer is showing one error, "Kernel-Even Tracing" in the Administrative events. Otherwise, nothing else, anything to look out for?

So this new PC included a new install of Windows, correct?

Check out MSI website. They have a recall out for their core liquid coolers. Yours could be failing(hence the low boost frequency shown in UB results)

This is a new build, and I installed Windows 11 myself via USB and I activated it as well.

The cooler seems to be working, I ran Core Temp while playing and the temperatures were all consistent as well. Any other way I need to test it?

Looks like there is a bios update and also update the chipset if that's old.

BIOS is updated but I don't know if you mean updating the CPU as well? ...I'm not sure how to do that. I can look it up if thats what you mean.

 

[Vic 40]

BIOS is updated but I don't know if you mean updating the CPU as well? ...I'm not sure how to do that. I can look it up if thats what you mean.

He meant chipset drivers, not the cpu itself. Look here for the latest, choose your windows version,
https://www.msi.com/Motherboard/MPG-Z790-CARBON-WIFI/support#driver

 

[Bob.B]

Thanks everyone for the help so far!



1. Speedtest results are consistent between the new PC, old and work laptop: https://www.speedtest.net/result/14204899211

2. I haven't checked in regards to the XMP... I'll check now.

3. Event Viewer is showing one error, "Kernel-Even Tracing" in the Administrative events. Otherwise, nothing else, anything to look out for?




This is a new build, and I installed Windows 11 myself via USB and I activated it as well.

The cooler seems to be working, I ran Core Temp while playing and the temperatures were all consistent as well. Any other way I need to test it?




BIOS is updated but I don't know if you mean updating the CPU as well? ...I'm not sure how to do that. I can look it up if thats what you mean.

Are you sure your bios is updated the date looks old?

Chipset driver.

 

[heyhereiam]

I think you're both correct, my chipset driver and BIOS are out of date after all.

I'll attempt to update the chipset driver now and will do the same with BIOS late this evening (I don't have a flash drive...unless its safe to update BIOS without a USB?)

Thank you!

 

[Vic 40]

I'll attempt to update the chipset driver now and will do the same with BIOS late this evening (I don't have a flash drive...unless its safe to update BIOS without a USB?)

Best way for a bios flash is usb stick and use the update tool in the bios.

 

[Aeacus]

What "sfc /scannow" says?

If you don't know what it is, or how to run it, further reading,
link: https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Also, what Process Explorer says?
E.g are there any apps that hog the system resources? Which you can find out via Process Explorer.
link: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

Guide on how to understand it,
link: https://www.howtogeek.com/school/sysinternals-pro/lesson2/

 

[heyhereiam]

What "sfc /scannow" says?

If you don't know what it is, or how to run it, further reading,
link: https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Also, what Process Explorer says?
E.g are there any apps that hog the system resources? Which you can find out via Process Explorer.
link: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

Guide on how to understand it,
link: https://www.howtogeek.com/school/sysinternals-pro/lesson2/

sfc scanner displayed this,

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

For Process Explorer, is there anything specific that I should look out for? Any report to run? Screenshot below shows what I'm seeing.

https://imgur.com/a/BN4PcqT

View: https://imgur.com/a/BN4PcqT



Any help would be greatly appreciated...it took me about 7 minutes just to load this page.

 

[Aeacus]

sfc scanner displayed this,

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Just in case, might want to look up the log file, make a deep dive into it, and find exactly which of the OS files SFC /scannow wasn't able to repair. (Most likely, there are some.) Culprit may be within those, since your OS did have corruption in it.

For Process Explorer, is there anything specific that I should look out for? Any report to run? Screenshot below shows what I'm seeing.

There is 0 CPU utilization, which could be either normal, or strange.

I have i5-6600K CPU and during idle, my CPU utilization is ~22%. Your CPU utilization is mere 1.6%. It could be, that your CPU is that much better and all background tasks make little, if any, impact on what CPU can provide. Either that, or there is some issue with CPU utilization, whereby apps doesn't utilize CPU as they should, making everything extremely slow and sluggish.

Also, your Process Explorer image is partial. Full list of all running apps are far greater.

Oh, do you have 32GB or 64GB of total RAM? Since i can see from Process Explorer that the System Commit values hover quite high (compared to my build with 16GB of RAM, your System Commit is higher than mine).

What i'd like to know is, the value of System Commit which Process Explorer is showing you.
System Commit is the yellow-brownish graph/box, just above the "Working Set" on your screenshot. Just hover the mouse over the graph and click on it. It opens new window with more detailed view.


All-in-all, what i think the best course of action is, is to format your OS drive and make a new, clean Win install again. Since it's clear that your OS had some corruption in it (which SFC /scannow did fix but issue remained). <- This is the easiest and fastest way to get rid of all software issues. Better than finding the needle(s) in a haystack.

Hardware wise, your CPU, MoBo and possibly RAM look to be fine. But to test RAM, you need to run memtest86. Bare minimum of 1 pass, preferably 2 passes, while ideally, 4 passes. (1 pass = 13 tests and ~2h per 8GB of RAM).

 

[heyhereiam]

So I ran the sfc /scannow again and this time the message was good.

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.


I updated the bios as well, screenshots below of the updated BIOS.

How do I check if my CPU is actually fine?

I have 2 16GB sticks of RAM, so 32 GB total.

Process Explorer - System Commit:

https://imgur.com/a/DmnAEGK

View: https://imgur.com/a/DmnAEGK


BIOS CPU:

https://imgur.com/a/4dz1K6p

View: https://imgur.com/a/4dz1K6p


BIOS Memory:

https://imgur.com/a/KtWgSPD

View: https://imgur.com/a/KtWgSPD


BIOS Storage:

https://imgur.com/a/P6TIguC

View: https://imgur.com/a/P6TIguC


I can post the entire Process Explorer txt file, but I don't see an "attachment" option when replying.

Seriously appreciate your help and insight. Something is off with this PC, it can't be that it takes me so much longer than my old 6/7 year old PC to open apps, games, join servers, or even load webpages/videos

 

[heyhereiam]

If you go to speedtest.net do you get similar DL speeds between the new pc & the laptop?

HAve you tried running the ram with XMP on / off ?

Any errors coming up in Event Viewer?

Forgot to mention that XMP is now on as well, so my memory speed is now 6000MHz

 

[Kona45primo]

I would guess the lan/wifi port is either bad or needs updating and or disabled and reinstalled. It's looking like a hardware issue.

 

[Aeacus]

How do I check if my CPU is actually fine?

If you can boot to OS and doesn't experience BSoDs or CPU benchmark crashes, your CPU works.

To test CPU performance, there are benchmark programs, like CinebenchR23, Prime95.
Run CinebenchR and look what numerical value you get as a result. This can be used to compare against other i9-13900K CPUs, to see if your chip performs like most others do.

CPU: INTEL INTEL I9-13900K BOX

What are your CPU temps btw?
Download and run HWinfo64 and monitor your temps, namely CPU temps, both idle and under load,
link: https://www.hwinfo.com/download/

Since this is the hottest running chip to the date and it would be normal running the CPU at 95-100C, even when using high-end CPU cooler.

From TH review:

"Raptor Lake exposes the most robust overclocking features and the highest frequency ceilings we've seen with modern chips. We've heard that most units can manage 5.7 GHz all-core p-core overclocks on 360mm AIOs, and we reached 5.5 GHz on Core i7 and 5.6 GHz on Core i9 and i5, all with a 280mm Corsair H115i watercooler. We optimized the voltages carefully, but do note that we often peaked at ~96-98C during stressful applications — right below the 100C throttle point. For reference, we regularly hit 100C at stock settings with our 280mm cooler, as you can see above in the multi-threaded stress test with the Core i9-13900K. However, the chip did regularly hit 5.8 GHz, as advertised, during lightly threaded work (second slide), and we didn't experience nearly as much of a cooling challenge with the Core i7 and i5 models."

Source: https://www.tomshardware.com/reviews/intel-core-i9-13900k-i5-13600k-cpu-review/3

So, the high CPU thermals could be the sole reason why your PC is so slow. Your CPU thermal throttles at all times, bringing down entire PC's performance.

Process Explorer - System Commit:

Everything looks good here. System Commit hovers around 10GB, which is same as i have it. Meaning that no programs aren't utilizing (or trying to) more RAM than they should.

I have 2 16GB sticks of RAM, so 32 GB total.

To test RAM, you need to run memtest86,
link: https://www.memtest86.com/

Guide on how to use it,
link: https://www.memtest86.com/tech_booting-memtest.html

Like i said above:

Bare minimum of 1 pass, preferably 2 passes, while ideally, 4 passes. (1 pass = 13 tests and ~2h per 8GB of RAM).

16GB of RAM takes ~5 hours per 1 pass. Since you have 2x 16GB, one full pass can take ~9 hours or so. So, best to let the PC run the memtest86 overnight, when you're sleeping. This should get you one full pass.

If you get RAM errors, it's probably time to look towards new RAM. If no errors show up, your RAM is good.

I can post the entire Process Explorer txt file, but I don't see an "attachment" option when replying.

For that, you need to upload the *.txt file to file hosting site and give us download link.

E.g one nice (albeit a bit complex to use) is: https://wetransfer.com/

1. Once you land there, click on the "I just want to send files" link (bottom middle of the page).
2. On the left side, the upload window appears. Before uploading, click on the blue circle with 3 blue dots in it.
3. This expands the upload window. Select "Get transfer link" option.
4. Afterwards, upload your file and download link is generated, that you can share here.
5. Best part, all uploads there, are automatically deleted after 7 days. So, no worries that your data remains hanging on the net.

I would guess the lan/wifi port is either bad or needs updating and or disabled and reinstalled. It's looking like a hardware issue.

If this would be the case, the slow down would only appear when browsing the net/accessing apps that use net. But since slow downs appear even when OP is using on-disk file explorer (to open image folder), this is not the case and issue relies somewhere else.

Something is off with this PC, it can't be that it takes me so much longer than my old 6/7 year old PC to open apps, games, join servers, or even load webpages/videos

I just remembered another thing to try.

Namely, is your PC slow when you boot into Safe Mode?

Guide on how to do it: https://support.microsoft.com/en-us...4-1ce4-b3e5e56fe234#WindowsVersion=Windows_11